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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
394 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 394 reviews
April 25, 2024
Eric is awesome. I am a repeat customer. I texted him the model I am interested in and my monthly budget and he managed to stay within. His work is not to be pushy bu I am a repeat customer. I texted him the model I am interested in and my monthly budget and he managed to stay within. His work is not to be pushy but to find the car instead. I am so glad that it worked out again with Eric. More
by pamela1989
Verified Customer
Helpful April 25, 2024
This dealership was very nice and helpful and they helped me get my dream car me get my dream car More
by monica.annoh
Employees Worked With
April 25, 2024
Terrible sales manager Brett Robinson Terrible sales team. Don't buy any used car's from mercedes down town salt Lake. Over priced and not honest service history. team. Don't buy any used car's from mercedes down town salt Lake. Over priced and not honest service history. More
by AHMED
April 24, 2024
Friendly, competent service from knowledgeable advisors. Ken Garff makes sure that I leave satisfied. They always work with with me to resolve any issues until we are satisfied. Ken Garff makes sure that I leave satisfied. They always work with with me to resolve any issues until we are satisfied. More
by davidkambic
April 24, 2024
Had my car serviced here. Braiden was very professional, answered all my questions, timely communication and team provided good service to correct repairs. Braiden was very professional, answered all my questions, timely communication and team provided good service to correct repairs. More
by Ben
Employees Worked With
April 23, 2024
Service agent was nice. Visits to dealership result in an upsell for additional services. It is a luxury dealership so I requested a car wash and vacuum at my last service. Visits to dealership result in an upsell for additional services. It is a luxury dealership so I requested a car wash and vacuum at my last service. The only thing vacuumed was the driver's side floor, and it was done poorly. If you can't get a basic wash and vacuum done correctly, what else is being done poorly. More
by plgalbraith928
Employees Worked With
Garrett
April 22, 2024
Check in was quick and thorough. Was offered options for waiting. Service addressed issues. All good. Was offered options for waiting. Service addressed issues. All good. More
by lizapgar
Employees Worked With
April 22, 2024
I already submitted a great review. did did did did did did did did did did did did did did did did did did More
by KNPAINTER
April 21, 2024
Garrett is incredibly good at his position in the service department. Very friendly, thorough and professional. Thank you Garrett for being persistent to get the thermostat issue resolved in my S560 Coupe. V department. Very friendly, thorough and professional. Thank you Garrett for being persistent to get the thermostat issue resolved in my S560 Coupe. Very much appreciated. And as usual, she purrs so beautifully! More
by DENNIS96
Employees Worked With
