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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
780 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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575 South State Street

Salt Lake City, UT

84111

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Showing 780 reviews

July 21, 2023

unfortuantely this is a capitve market and we dont have a choice. very unresponsive and impossible to reach over phone. i had to physically show up at the dealership to get an update on m vehicle. More

by AK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember the name
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Jul 24, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Thank you. Dave Bennion, General Manager daveb@kengarff.com

July 19, 2023

David, our sales consultant, was very responsive, professional, and competent. He went the extra mile to pick me up from the airport. Unfortunately, our paperwork was completed incorrectly by the "of More

by VC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Laccoarce; Carson Kratz
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Jul 24, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Hello VC, Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Dave Bennion, General Manager daveb@kengarff.com

Jul 24, 2023 -

VC responded

Thank you for your response.

July 19, 2023

Service here is always phenomenal. It's quick, friendly, and professional. I love coming here to get my vehicle serviced. More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience, Mike! We value your feedback and your business. We hope to see you again in the future!

July 19, 2023

I have been a long-time loyal customer at Ken Garff MB. .. They always treat you right, very responsive ( even after the sale) - Spence is fantastic and very knowledgeable More

by Jorgen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spence
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Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review, Jorgen! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

July 17, 2023

Efficient, professional, timely and in keeping with you promise,”We hear you”. New facilities are nice. More

by EJMANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Veronica
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Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 16, 2023

Brett is a great service advisor Had a great experience Would recommend highly to anyone More

by FAIZI.SIDDIQI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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July 16, 2023

Eric and Rossi were great to work with. My wife is over the moon with her new car! More

by andrewwatkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Ameral
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Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

July 14, 2023

Jodi continues to be an extremely knowledgeable and effective sales person. She knows the vehicles as well as how to best assist the customer and her follow through is exceptional. More

by wasatchmidwife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jodi
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July 13, 2023

The process was easy and painless with no pressure sales feeling. Dillon was a great salesperson. More

by rjedwards0218
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dillon, Clayton
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Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 13, 2023

Veronica went the extra mile to listen to my concerns and implement an action plan to satisfy my needs. More

by EJMANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m
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Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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