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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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526 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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June 21, 2025
Was able to get next day service and two new tires after a catastrophic blow out while on a road trip from Colorado to Oregon. Service was prompt and agreeable. a catastrophic blow out while on a road trip from Colorado to Oregon. Service was prompt and agreeable. More
by wiegand_ken
Verified CustomerEmployees Worked With
June 19, 2025
Dealership is clean. Employees are polite and helpful . My car was taken care of properly Employees are polite and helpful . My car was taken care of properly More
by PATMKIRK
Employees Worked With
June 14, 2025
Braiden was very helpful and informative. Great customer service. He made sure everything I needed to be fixed was done right. Thank you Great customer service. He made sure everything I needed to be fixed was done right. Thank you More
by batersjacqueline
Employees Worked With
June 10, 2025
The dealership is solid. But the reason I stay here is because of the service center. I have worked with good people in the past but my most recent help from Garret has been But the reason I stay here is because of the service center. I have worked with good people in the past but my most recent help from Garret has been exceptional. He went out of his way to take care of the small things for me. More
by DEJONGE0
Employees Worked With
June 05, 2025
Prompt and courteous service with the proper amount of explanation and details. This work was great. explanation and details. This work was great. More
by pmcc42
June 03, 2025
Ken Garff Mercedes brakes things instead of fixing them. The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second wa The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second was a broken windshield washer dispenser and most recently was a broken air conditioner. I’m done with Ken Garff and Mercedes. Bought a Tesla. More
by ingridandjim
Employees Worked With
May 29, 2025
Great service, Garrett was top notch at getting what I wanted completed in a timely manner wanted completed in a timely manner More
by mbackman
May 29, 2025
they asked me if they can wash the car, and i agreed and signed the paper, but they did not wash the car. signed the paper, but they did not wash the car. More
by marjanesi
Employees Worked With
May 27, 2025
We’ve always had a positive interaction with Ken Garff Mercedes in Salt Lake City. Mercedes in Salt Lake City. More
by eriklanderson
Employees Worked With
May 27, 2025
I took my 2021 S-580 in at the appointed time to have a recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the p recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the part to make the recall repair. What a waste of time for me and for the dealership. For some reason, the dealer's parts department, service department and service desk are not communicating. More
by roger56
