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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
267 Reviews

267 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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June 05, 2024

In my visit they fix what I want and they have nice Service and did a good job More

by raoneldamaso86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

June 02, 2024

They charge way too much for the services they provide. , they up sell too hard More

by gladen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Telford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

We are sorry we could not provide you with a 5-star experience. Your feedback is appreciated so we would like to hear more about what we could have done to serve you better. Thank you! Dave Bennion, General Manager daveb@kengarff.com

June 02, 2024

Very professional and very knowledgeable . Made my day by just being very informative with my vehicle. Thanks More

by juantica_645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

June 01, 2024

Great communication everything was done on time, Absolutely satisfied with my experience. The car runs great!! More

by k10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 31, 2024

Everything was done just right as per what I requested and was done on a timely basis More

by SUDHIR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

May 31, 2024

Couldn’t figure out a simple problem - spent four days, $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warrant More

by JOHN.DAHLSTROM
Recommend Dealer
No
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Heaps
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Heaps is terrible at customer service!!!
Jun 11, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Dave Bennion, General Manager daveb@kengarff.com

May 31, 2024

Service exceeded expectations, thank you for attention to detail and prompt communications, always expect the best from Ken Garff! More

by Karalyn.vanleggelo
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 27, 2024

I couldn't be more satisfied. He displayed an impressive level of professionalism and expertise, ensuring that all my concerns were addressed promptly and thoroughly. The quality More

by Amir Adib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

May 27, 2024

Problem is still not resolved. Car still has bad smell after deodorizer service , although it reduced but not completely fixed More

by Rajesh More
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

The sales and service departments were excellent. Very prompt and helpful. Overall a great experience. More

by DAVE@MONEYHUN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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