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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
499 Reviews

499 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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April 08, 2025

Service writers don’t like answering questions, don’t seem to communicate with each other. More

by Nic Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember the two guys I talked to.
Apr 11, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Angela Heaps, Service Manager angelah@kengarff.com

April 06, 2025

Always kind. Every time I need ,I get advise. Always calling back when asked to do so. Taking good care of customers. More

by OTTOWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 04, 2025

Vivian was very helpful and responsive to my inquiries. She delivered in a timely manner. More

by Nell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Haynes
April 01, 2025

Great service! Vivian was very accommodating and made sure that everything was taken care of. Great communication and work was done on time. Thank you More

by Al Farshchian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 01, 2025

Service was as expected with good communication throughout the total experience. Braiden was on top of things. More

by UALINDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 01, 2025

They got my car right in and it was done in a reasonable time with great service. More

by boewired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Garrett did an excellent job at keeping me in the loop. And Daren (the tech) did the repair my engine compartment looks like new,. The Mercedes staff are all very nice to interact with. It’s always great More

by SUZEWEIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daren Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

Vivian is extremely attentive to details and keeps you informed during the day .Excellent customer service and communication. More

by tgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 26, 2025

Great service Garrett was great at keeping me informed on my car and what was going on More

by wey.jana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 26, 2025

Braiden was the service person and he did a good job in managing the service. Thanks. More

by NING.TIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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