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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
526 Reviews

526 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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June 21, 2025

Was able to get next day service and two new tires after a catastrophic blow out while on a road trip from Colorado to Oregon. Service was prompt and agreeable. More

by wiegand_ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

June 19, 2025

Dealership is clean. Employees are polite and helpful . My car was taken care of properly More

by PATMKIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arleigh Carpenter
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Braiden was very helpful and informative. Great customer service. He made sure everything I needed to be fixed was done right. Thank you More

by batersjacqueline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

The dealership is solid. But the reason I stay here is because of the service center. I have worked with good people in the past but my most recent help from Garret has been More

by DEJONGE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Prompt and courteous service with the proper amount of explanation and details. This work was great. More

by pmcc42
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Ken Garff Mercedes brakes things instead of fixing them. The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second wa More

by ingridandjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Braiden Draper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

May 29, 2025

Great service, Garrett was top notch at getting what I wanted completed in a timely manner More

by mbackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 29, 2025

they asked me if they can wash the car, and i agreed and signed the paper, but they did not wash the car. More

by marjanesi
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

May 27, 2025

We’ve always had a positive interaction with Ken Garff Mercedes in Salt Lake City. More

by eriklanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 27, 2025

I took my 2021 S-580 in at the appointed time to have a recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the p More

by roger56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Laccoarce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Angela Heaps, Service Manager angelah@kengarff.com

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