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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
502 Reviews
Call Service Center (855) 835-0712

502 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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February 07, 2024

appreciate the willingness to accommodate my request for both the service B and the recall to be done at the same time. Also appreciate the willingness to loan me a car for the three day service. Star, was More

by sljmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
"Star" - front desk assistant. 5+
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Feb 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

February 02, 2024

After traveling 450 miles round trip the next day my check engine light came back on and I emailed the service manager and then tried the general manager asking them to call me so we can resolve this. N More

by Chucks78chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Heaps
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Feb 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Dave Bennion, General Manager daveb@kengarff.com

January 31, 2024

I needed two tires replaced on a Saturday afternoon. The dept was able to work me in on an emergency basis and get them replaced same day. More

by tbrunker8130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden
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January 26, 2024

Easy to schedule and work done as promised. No surprises . Cost as estimated. Will continue to have my two cars serviced there. More

by CLARKJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Lambourne
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Feb 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 25, 2024

very please with service provided, Dallas is always very helpful and answers all my questions and makes sure I am communicated with updates and status. More

by tgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas was great
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Feb 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

January 25, 2024

It was great, everything was explained very well. Also the car washing and cleaning was fantastic The transportation Uber was a nice benefit, very pleasant fellow. More

by SPARTA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian
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Feb 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

January 21, 2024

Great, excellent service and communication. These surveys are annoying when you have me come back from submit. Nuff said. More

by ROEDER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
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January 21, 2024

Vivian is the champion of service advisors! She is very communicative and helpful. The B service was great as always. Well done More

by MDSMITH81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian
Report | Print
Jan 22, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 18, 2024

Solid service department and a friendly staff. I would recommend them for any and all service needs More

by Chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

January 05, 2024

Good, attentive service, accommodating my 3 vehicles in 3 successive days of service. Justin takes good care of the Bentley, as he has been the only technician to do so for its entire life. Thank you to V More

by TEKDAD
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jan 12, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our service department. Please feel free to reach out if you need anything else. Take care!

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