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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
500 Reviews

500 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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February 01, 2025

Jacob was great Keep me informed, explained the recall and notified me when the car was ready More

by crsutte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Feb 04, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

January 30, 2025

Very professional! I deal with many dealerships, this one is 5 stars! They go beyond your expectations! More

by SCOTTPMMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Heaps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jeffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Franchow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denice Jeffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arleigh Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Haynes
Jan 31, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 30, 2025

They care about their customers and they listen. This is the best dealership I've ever dealt with. More

by corystrupp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 26, 2025

Vivian was so helpful all through my process of my car and very kind and and kept me updated on the progress More

by tolfeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

January 09, 2025

Garrett did an awesome job keeping me informed about my service and getting it done asap. He arranged transportation for me both ways. Would ask for him as a service provider on next service. More

by PELCHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Olson
Jan 10, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 09, 2025

We have come to expect prompt and reliable service with friendly and helpful staff at the Ken Garff dealership. More

by JJENSEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

January 02, 2025

Cameron and his employer have always been there when my car & I needed help. They’re the BEST! More

by Cjb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daren Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

December 28, 2024

Quotes one price, made me pay another. Super disappointed! I will go to Farmington or sandy next time. More

by cdnapier1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garret Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

December 28, 2024

Vivian and Garff Mercedes are great. They are honest and always follow up when service is needed. They are very knowledgeable and friendly. More

by sulbrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 26, 2024

I have had a Great relationship with This Company for many years….and many cars.! I Like the family feel! More

by naomatate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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