Ken Garff Nissan Riverdale

BEWARE!!!! Do NOT buy a car here! I came into this dealership on JULY 18, 2015. I traded in a car after much headache and frustration over the littlest requests. After driving the ca I came into this dealership on JULY 18, 2015. I traded in a car after much headache and frustration over the littlest requests. After driving the car I purchased for 18 days, I still had NO contact from Ken Garff's financing department, their sales assoc, or my credit union. After several phone calls to Ken Garff and multiple calls to my financial institution, I was informed that the credit union was waiting for proof of income that they had requested from Ken Garff. This was never requested from me. They also informed me that they deal solely with Ken Garff once paperwork is signed with them. My payment for the trade-in that Ken Garff agreed to payoff was due on JULY 28, 2015. After checking on my car loan today, I noticed that the trade in loan has STILL NOT BEEN PAID OFF!! Yet my new loan had FINALLY funded 18 days after signing paperwork. This only happened due to the last phone call I had made to piece together the information my credit union needed that Ken Garff wasn't requesting me or providing to them. I called Ken Garff today, I was told AGAIN that the person I worked with in the finance department was out and I would need to leave yet another message or call him back. I asked to speak to someone else in the finance department. The person I spoke with agreed to look into why a payoff hadn't been issued. I requested a call back with the information. When he called back and left a message, he informed me that the payoff will be sent TODAY!!!!!!! Did I mention I made this purchase on JULY 18, 2015 and it is now AUG 6, 2015. I am currently considered 10 days late on my payment to my credit union for a car I DON'T EVEN OWN!!!!! He then proceeded to place blame on ME, saying there was a delay due to the information they were needing. THEY NEVER CALLED ME FOR ANY INFORMATION!!!!! Do NOT buy a car here.......RUN THE OTHER WAY! More

Crooked!! Worst experience! My Mother took her 2012 Nissan sentra to get the transmission looked at and was told it needed to be replaced. After telling her it Worst experience! My Mother took her 2012 Nissan sentra to get the transmission looked at and was told it needed to be replaced. After telling her it would cost $5000, they changed the price twice. So she decided to get a second opinion... my brother downloaded a app for free and ran a scan. Turns out it was a Transmission Range Sensor $100, he replaced it and it runs better than ever. DO NOT TAKE YOUR CAR HERE!!! She called them and they blamed it on a new employee "/ full of crap!!! More

Warning! Do not buy from this Stealer - Dealer Called about a used car, was told the car had a 125 point inspection done and was in great condition. Drove the car noticed a bit of pull to the rig Called about a used car, was told the car had a 125 point inspection done and was in great condition. Drove the car noticed a bit of pull to the right while braking and that the tires look like they may not pass inspection. As part of the offer for the car I signed a sales contract that included front brakes, checking that the tires would pass inspection or be changed and an oil change. I Was called the next day and told that all 4 brakes were bad, as were the tires and an axle shaft to the point it wouldn't pass safety inspection. They wanted me to pay half the cost of repairs. I reminded them we agreed on the car passing safety inspection as part of the sales contract, and asked how if the car had been through a 125 point inspection these items could have been missed. Brad told me the car hadn't actually gone through the 125 point inspection. I said I wouldn't help pay for the repairs. The sales person didn't call me or return my calls the next day. When I finally reach him he said they agreed to do the repairs. I ask if they were going to try and low ball the work, he said no they would use BMW parts and do the job right. My son drove the 95 mile round trip to this dealer to pick up the car. When he got home I noticed they had only changed the front two tires and the oil level was 1 quart low and looked dirty. This car is a 4 WD car and the two rear tires we at 3 and 4 mm compared to the 10 mm new on the front. 4 WD cars need to have even wear tires front and rear. I called Brad the salesman 4 times today, left a message did not get a call back. I have scheduled an oil change and bought 4 new tires to avoid causing damage to the 4 WD system. This dealer has no integrity, is totally dishonest. Do yourself a favor don't buy from this place. NO YOU DON'T HEAR ME!! More

Really? I came in on a whim to see what Ken Garff could do for me, my family has grown and the Nissan Rogue we were driving just wasn't big enough anymore I f I came in on a whim to see what Ken Garff could do for me, my family has grown and the Nissan Rogue we were driving just wasn't big enough anymore I figured since I had had a good experience in the past getting a swap would be a breeze. I wanted 17,000 for my trade in ( like new condition) with the vehicle being sold on lot for 22,000. Ken Garff told me the very best they could do was 14,500 for a trade in with buying a used vehicle. I spoke for hours with the salesman he just couldn't get it through his head I wanted 17,000. They refused to budge or work with me even though I'm a return customer and they showed me the door. I ended up leaving and getting 17,000 at a local dealership that we've done business with before. Now all of this wouldn't be enough for me to write a review it's what the salesman told me when I sent him a email citing it was a little ridiculous that they couldn't work with me and a local car lot fell hands over head to get me where I need to be (by the way I have a 760 credit score). The salesman told me "I wouldn't make assumptions about your line of work so don't make assumptions about mine, we obliviously can't do business now". We hear you? I think not. You know what's great about America I can choose to never go back here and I won't More

Sales Manager’s bad attitude! Recently I purchased a brand new 2014 Altima from Ken Garff Nissan Riverdale at 615 West Riverdale Rd. in Riverdale Utah. I selected that particular Recently I purchased a brand new 2014 Altima from Ken Garff Nissan Riverdale at 615 West Riverdale Rd. in Riverdale Utah. I selected that particular dealer (even though it’s an hour drive each way for me) because they had the Altima in a color I wanted. The next day I made an appointment with their Service Department to get an accessory installed in my Altima. When I showed up to this appointment I found out that they didn’t even order the parts! So I drove two hours to make this appointment for nothing. Big waste of time! When I later filled out the Nissan survey I was honest about what happened. At that time I still felt that Ken Garff Nissan Riverdale was a good service oriented dealer (despite the simple mistake they made), however, I wanted to mention this problem in the survey so the Ken Garff Nissan Riverdale was aware of it and could use this information to improve their customer service. And, after all, the survey was supposed to be anonymous right?! About a week after I purchased my Altima I realized that there was a safety problem with my front windshield. It seems that the front windshield has thousands of micro pits in it. I guess that during the transport the truck/car drove through a sandstorm and that sandstorm “sandblasted” the front windshield. I didn’t notice the problem until about a week after I purchased the car and I drove my car into the sun early in the morning. When the sun in low on the horizon all these micro pits catch the sun like a thousand stars! The result is that it’s like looking through a frosted glass. Makes it difficult to see anything! Thus the safety issue! I didn’t get to Ken Garff Nissan Riverdale until a little more than a week after that because of the travel time (about an hour) and the difficulty of getting time off workl After all, it’s only a problem when I’m driving into a low sun. The main problem is, when I finally made my way up there and I talked to the Sales Manager about it, his attitude was hostile and contentious! He told me that because of my poor review (he stated that I “trashed them”) he wasn’t going to help me and Ken Graff Nissan Riverdale would not be doing any warranty or service work for me either! In summary, I purchased a $31,000.00 car at Ken Garff Nissan Riverdale, drove miles out of my way to do it and because I gave an honest appraisal on the survey I was suddenly the enemy!!! Are you kidding?! I DESERVE MUCH BETTER THAN THAT! This Sales Manager’s hostile, contentious attitude belongs more in a WWF wrestling ring than a customer service oriented organization like Ken Garff Nissan Riverdale! By the way, this survey was supposed to be “confidential”. Not only did the Sales Manager know that I was the one who filled out the “trashing” survey he even repeated to me some of my written answers! Correct me if I’m wrong but aren’t these surveys are supposed to help the dealership toward better service not be a tool to find out which customer to wage REVENGE against?! More

Wasting my time - Garff lost a long time customer I spoke with Grin Pearce on the phone. He was friendly on the phone and quoted me a price over the phone. When I got the the dealership he was unfrien I spoke with Grin Pearce on the phone. He was friendly on the phone and quoted me a price over the phone. When I got the the dealership he was unfriendly and pushed me off to another salesman. This new salesman, Lance, used the typical "car salesman" tactics which made me feel very uncomfortable. He kept running and talking with Grin and I could never interface with him after I arrived. In the end the price was $2,000 off from what Grin quoted me on the phone. I walked away. Over the years we have purchased 12 cars from Peterson Motors/ Ken Garff in Riverdale. Garff will never see my family again. More

I have given Ken Garff Nissan in Riverdale, UT the rating of 5, because they exceeded all expectations. I walked in to look at a vehicle and Tim "The Marine" Howell sold me a 2008 Nissan Rogue. All in all, I of 5, because they exceeded all expectations. I walked in to look at a vehicle and Tim "The Marine" Howell sold me a 2008 Nissan Rogue. All in all, I was in the office for a total of 4 hours...in between looking at the vehicle, getting approved, and paperwork...it was the fastest I have ever been associated with. They completely blew away their slogan "We Hear You" and listened to everything i said. I drove away with a new car, and happy that I could get the vehicle I needed. I am totally behind my rating and will recommend Ken Garff Nissan of Riverdale as long as I am in Utah. 5/5 isn't enough, Thanks guys! More