Zero stars, 3rd horrible encounter, 2 in sales one in
service Department. The lack or respect for ones time and hard earned money is the most insulting thing I have ever experienced in my life. When you
service Department. The lack or respect for ones time and hard earned money is the most insulting thing I have ever experienced in my life. When you walk into a dealer knowing more about the cars they sell then the sales person there is a major problem. We made it easy as can be, found the car we wanted said this is it price is the msrp at zero percent I have 20k for down payment. Lets get this sale done. Fast forward 4 hours later they cant even find the keys to the car they keep trying to sell us a more expensive trim level as consolation and cannot answer why we cannot just get the car in the lot we picked. We want to leave they offer 1000 dollars more on our trade in which is chump change in the grand scheme of things. I dont want a discount, I want the car parked right there, whats the problem. 2 hours later turns out they lost the keys and want to have us sign the paperwork. Who would purchase a 50 thousand dollar car that does not have keys? We cant even test drive it dont know the milage havent even sat in it. Now I'm pissed wasted half my day listening to excuses from a clueless sales person managemnt never comes up to offer solutions additional discount anything, they do not care! Worst management ever worst sales person ever, sales offices dated and too small. We were there 5 hours and didnt see one person disinfect tables or doors for covid 19. They should be shutdown if you buy from here you have to be the biggest sucker in the world. I will be contacting Ford, the BBB and the health department. They should not be open with such lack of vehicle knowlegde, customer sevice and general respect for customers time and money. Please shut them down! Not to mention 2 years prior false advertising and a month ago got my truck serviced and the next day my wheel bearing exploded on the freeway stranding me for hours. Last I checked if they did there job, during the multipoint inspection they should have noticed something. Never ever go to ken grody carlsbad worst dealership ever.!!!!!!!!