Horrible communication, slimy salesmen and sales managers.
I went into the dealership on Wednesday Oct 16 with cash on hand to outright purchase a truck they had. While test driving I noticed the nav screen had an issue. They said they would update it and was no problem. They still tried to push a sale, even with a defective issue. Literally tried to get me to sign and pay with a promise they would fix it; I said no way.
The next day, Thursday, I had to push for all information and consistently dealt with a salesman, Sergie, who made sure to let me know how busy he was with other customers, and who was filled with empty promises of keeping me informed, the same empty promises were given by the two floor sales managers I dealt with. That day they told me the truck was ready to be picked up, and Sergie text me asking when I would be ready to pick it up. I tried texting and calling him for the next three hours, and ended up calling to the dealership and asked to speak to the sales manager. Those three hours I was waiting with a ride coordinated, and money ready to pick up my new truck. While on the phone with the dealership Sergie gives me a load of crap that doesn’t line up with saying the truck is ready at all. Ron, a sales manager calls and leaves a message saying that the truck was not fixed, and at 8 am Friday it is going to the Chevy dealer to get fixed.
Friday, Sergie tells me the truck should be good by noon. Around 1pm I text him asking for an update, he says he will let me know when he knows something, again I am waiting and coordinating to pick up and pay for my new truck. 7pm rolls around and Sergie has not communicated a thing. I decided to drive to the dealership and see what the deal was. The floor sales manager informed me that the truck I was going to buy had a serious electrical issue, and they wouldn’t have an answer on it. Sergie comes up and says, “ I told you I would let you know if something came up!” This guy is a joke, a slimy joke only concerned about the sale and not the customer. I had waited all day, and had to drive in to find out my truck wasn’t going to be able to be sold.
That same floor sales manager promised he and or Sergie would let me know what the outcome was going to be by Tuesday, Oct 22. Today is Thursday, 24 Oct and no one had called, and I am still waiting cash in hand to purchase.
These guys are a joke. They preached how tight they are with the military community and their customer service, but all I dealt with was horrible communication (still waiting for empty promises of what is going on), pushy salesmen ( trying to force a contract and get a customer to drive a defective vehicle off the lot), and overall horrible customer service. I will strongly advise any body and all military personnel to stay away from Ken Grody Ford.