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Ken Pollock Volvo Cars - Service Center

4.9

70 Lifetime Service Reviews

339 Highway 315, Pittston, Pennsylvania 18640

70 Reviews of Ken Pollock Volvo Cars - Service Center

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November 16, 2018

"Wonderful"

- Jean Carson

Everything was handled in a professional manner 👍 I would recommend the Pollock Dealership to everyone. The staff are all very friendly and helpful. Great job!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Drew Malligo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 20, 2018

"Repairs "

- Lp

From the first call to the timely finish of the repairs everything was handled completely and explained in detail. The level of customer service is impeccable!

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Recommend Dealer
Yes
Employees Worked With
Lisa Krah
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 23, 2018 -

Ken Pollock Volvo Cars responded

Thank you for the five stars!

October 20, 2018

"Service at ken pollock volvo"

- brenda xc60

I brought my 2016 XC60 to have a remote starter upgrade. Drew took me right in he had a loaner car waiting. I did not have to wait. He called me when my car was ready. My car was washed & the interior wiped down. He showed me how to use the remote start. The service is great & they’re friendly. This is the first Volvo I’ve ever owned. I was always GM person. I love how you are treated @ Ken Pollock Volvo.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Drew Malligo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 23, 2018 -

Ken Pollock Volvo Cars responded

Brenda, welcome to the Ken Pollock Volvo Family! We’re so excited to hear how happy you are with your Volvo and our service. Thanks for such a great review! See you again soon.

October 13, 2018

"2017 Jeep Compass Sport"

- DWright

Great service had a state inspection, oil change. tires rotate and a four wheel alignment and the wait wasn't long at all. The waiting area was very nice with snacks and coffee and a big screen TV.

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Recommend Dealer
Yes
Employees Worked With
Angelo Manganello
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 23, 2018 -

Ken Pollock Volvo Cars responded

Thank you for your review! It’s our pleasure to have you in, out and back on the road in no time at all!

October 13, 2018

"Great Service"

- jimr87

We retuned to the area and started have our Volvo's serviced at Ken Pollock and have only great comments for Drew. He understanding of our needs and provides either a loaner car or shuttle service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Drew Malligo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 23, 2018 -

Ken Pollock Volvo Cars responded

Jim, we’re glad to have you here with us! Welcome to the Ken Pollock Volvo Family. Thanks for the review!

September 28, 2018

"Best Service for my Volvo"

- kshemanski

I haven't had good luck with servicing my Volvo at garages since the dealer I purchased it from closed. When Ken Pollock Volvo opened I began taking it there for service. Everyone in the service department is super friendly, they take the time to explain to me the work that is being done or the issue that was found and I always get a loaner car free of charge. There's never an inconvenience with taking my car there for service. It's great!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Drew Malligo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 10, 2018 -

Ken Pollock Volvo Cars responded

Thank you for your review! We're happy to be able to take care of servicing your vehicle. Wishing you many safe miles ahead!

September 21, 2018

"Excellent Service Department"

- Peter P

Drew, Jason and Angelo go above and beyond, as usual, to meet my needs and schedule. The technical staff is extremely efficient and always delivers on time. Thanks for the exceptional service.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jason Correll
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Drew Malligo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Angelo Manganello
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Murad Elbattah
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 26, 2018 -

Ken Pollock Volvo Cars responded

It's our pleasure! Thank you for continuously being a part of the Ken Pollock Volvo family!

September 21, 2018

"Scheduled maintenance "

- Pg2337

From the moment that my XC60 came due for service to my wife picking it up Ken Pollocks team went above and beyond to make our experience top notch. Scheduling was very easy, Drew made sure to have a loaner vehicle ready for my wife the night before. She did not have to wait when she came in to pick the vehicle up and had no wait when our vehicle was finished. Other than having to drive to your dealership she had no disruption to her day. Thank you very much for making regular maintenance of the vehicle so easy!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Drew Malligo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aarron Nichols
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 26, 2018 -

Ken Pollock Volvo Cars responded

We're happy to have made your service visit fast, hassle-free and easy! Thank you for your review!

September 15, 2018

"Premier Dealership "

- C4me

Drew went above and beyond in servicing my XC60. Very attentive and accommodating. Service department did a fantastic job with repairs. Had a fabulous loaner to use while repairs were done. Amiable staff. This dealership will always be my first choice for future purchases and service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Drew Malligo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 26, 2018 -

Ken Pollock Volvo Cars responded

Thank you for the five stars! It's always great to have you in for service with us!

September 11, 2018

"Service and repair"

- Kmike1024

My 2018 Volvo XC60 had a problem with being able to go to drive and neutral They were helpful in getting us right in to diagnose and repair Also had tires rotated, oil change, inspection Great service, kept us informed on progress Drew was very attentive to our needs. Great service

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Drew Malligo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 26, 2018 -

Ken Pollock Volvo Cars responded

It was our pleasure to get you back on the road both safely and quickly! Thank you for your review!

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