Ken Pollock Volvo was great while we were at the dealership. They were able to do a remote sale and we came from NYC to pick up the vehicle and trade in ours. There wasn't any fuss at the dealership and people seemed pretty honest and friendly.
I specifically and directly asked Anthony, in finance, if there would be any challenges with the plates and if all the documentation was correct to ensure there would be no delay or improper filing of our paperwork. Anthony verbally affirmed that a lot of NYC resides come out and the paperwork was familiar to him and easy to do and would not cause us any stress. I specifically addressed various parts of the paperwork including insurance, bill of sale, etc. Again, Anthony affirmed it would not be problematic for us.
We purchased the vehicle on March 9. Our temp tags expired on May 10.
I initiated an email to our sales person, Joe, on April 24 as we had not received our permanent plates yet. And surprise (!), I receive a reply from the April 24th email on April 26th saying the insurance card was done improperly. I send an amended insurance card same day to Joe.
I send another email May 3, no response. I send another email May 5. On May 5th, Joe emails and says the plates were postal mailed that day. It's now May 15th and we have not received our plates and unable to drive our vehicle for the 5th day now.
If it goes on much longer, we will have to rent a car. Which seems silly since we actually have a car.
Throughout the conversations with Joe there's been zero accountability and I've felt more responsibility for making sure my transaction has gone smoothly than Joe or Anthony or anyone else at the dealership that I have communicated with. It's wildly frustrating and disappointing to be in a position where we are told that finance/Anthony knows how to handle a NY sale, but in fact, does not rendering my vehicle inoperable and sitting in a garage where I'm still making payments. Also, we have had to spend additional money for a garage as well to avoid tickets due to the expired plates -- cheapest SUV garage price we could find in NYC was $450/month. So yay, not only do we get to pay for a car we aren't driving that's perfectly operable otherwise... we also get to pay an additional $450 a month for a garage. Sounds divine, doesn't it? /sarcasm.