Ken Stoepel Ford

Customer Service I just wanted to make sure I shared a story regarding one of your managers: Michael Rodriguez. On Friday, November 27, 2015 I was fortunate to hav I just wanted to make sure I shared a story regarding one of your managers: Michael Rodriguez. On Friday, November 27, 2015 I was fortunate to have been helped by him. I was driving back from El Paso, Texas to Corpus Christi, Texas in my 1 year old Ford Escape. While leaving Junction, my "flat tire" light went on. I was able to pull into the next rest stop. I ran the diagnostic report, but unfortunately could not access it due to no WiFi or internet availability. I got out of the car and could not see that the tires were flat. I called the roadside assistance card that I had been given when I purchased the car in Corpus last year. They eventually directed me to your Kerrville location and said the service department closed at 7. It was about 5:15 pm. I slowly drove to Kerrville. By the time I got there, it was dark, cold (about 37 degrees), rainy, and 6:05 pm. Unfortunately, your service department closed at 6pm. As I entered the sales area, he was leaving. He stopped and asked me how my day was and I said not well and shared my story about the long drive I had had and still had to get home. He saw that I was upset and told me to have a seat while he checked on some things. He proceeded to calm a clearly distressed female, checked the air pressure of all of my tires and discovered all of the tires were very low. He then reassured me by telling me the various reasons this could have happened. When he saw that I was still distressed, he proceeded to direct me to drive my car across the street so that we could put air in all of the tires. It was cold, windy, rainy, and I have to admit my mindset was not the best. He walked across that street, filled all of my tires with air, checked if the tire light was still on, and then directed me to drive around the block and drive back to the dealership to see if the light would turn off. Needless to say, the light turned off/reset once I drove around. He was waiting for me at the dealership to verify the light went off and that I was ok. Words can’t express how grateful I am for his kindness, patience, compassion, consideration, and good Samaritan nature. He went way above and beyond the call of duty. He helped a worried, stressed, single mom on her road trip. I am grateful God placed one of his angels on my path to help me on my trip that had unexpected “hiccups.” More

Only place to buy a vehicle!!! Ben went above and beyond when helping me find a vehicle. I told him what I was looking for, with a few acceptable variations, and he looked for it un Ben went above and beyond when helping me find a vehicle. I told him what I was looking for, with a few acceptable variations, and he looked for it until he found the one I wanted. He was persistent without being too pushy. He called me multiple times over a month or so with vehicles fitting my somewhat broad description, and when I turned the first vehicles down, he kept looking and didn't give up. When I finally found what I thought was the right vehicle, Ben encouraged me to test drive it and answered all my questions thoroughly. Ben is honest and enjoyable to be around. Best experience I have had buying a vehicle!! More

A very good experiance Much smoother than I have experienced with prior automotive purchases with other dealers. I was defensive when I first entered the dealership, as it t Much smoother than I have experienced with prior automotive purchases with other dealers. I was defensive when I first entered the dealership, as it turned out, that was not necessary. This was the first time I did not feel "used" when I left. I am very pleased with the salesman I worked with on this purchase. More

Great end of year deal I needed to replace a company vehicle that I was turning in and had my eye on the Ford F-150 Supercrew XLT. When I pulled in Gary Washington met me i I needed to replace a company vehicle that I was turning in and had my eye on the Ford F-150 Supercrew XLT. When I pulled in Gary Washington met me in the parking lot and showed me around. I got a good idea of what was on the lot and the different options in about an hour. I told Gary I would be back in a couple of days after I did a little more research. When I came back I knew exactly what I wanted and we finished the deal in less than an hour. The team was able to beat the best True Car estimate. I'm very pleased with my experience. More

Fantastic people Ken Stoepel goes above and beyond to get the best deal for their customer. Ben Gardner worked very quickly to get us exactly what we wanted! Thank you Ken Stoepel goes above and beyond to get the best deal for their customer. Ben Gardner worked very quickly to get us exactly what we wanted! Thank you!! We look forward to many more purchases with the Stoepels. More

Best auto purchase experience ever in 50+ yrs since 1st car . Walked in @ 5:30 PM looking for a new or used SUV within my budget; next day Gary W took the used SUV to my Mechanic to check it out after my wi . Walked in @ 5:30 PM looking for a new or used SUV within my budget; next day Gary W took the used SUV to my Mechanic to check it out after my wife tested it out; that evening we signed the papers with a good percentage rate Tom H had found for us. Everyone was very helpful, courteous and welcoming without a hint of push or vulterism as I have experienced elsewhere. Oh, Yes; I do recommend these people. More

2010 Lincoln MKZ My buying process had a few problems at first. And after the purchase there were a few problems which I was not happy about. But the reason I gave the My buying process had a few problems at first. And after the purchase there were a few problems which I was not happy about. But the reason I gave the dealership as high a rating as I did was they did there best to correct each problem and have continued to work with me after the sale. The service department has continued to be courteous and fair. I will probably buy my next vehicle there. The lady that sold me the care is honest and worked very hard to make sure I was satisfied. More

service Everytime I need anything for my ford vehicle i can call Tommy Terrell its very freindly, and quick i got my parts got my car taken care of with no p Everytime I need anything for my ford vehicle i can call Tommy Terrell its very freindly, and quick i got my parts got my car taken care of with no problems More

Excellent!! We went in with expectations of purchasing 2 vehicles for a good deal..and.... We left with 2 vehicles!!! Great customer service. All very friendly an We went in with expectations of purchasing 2 vehicles for a good deal..and.... We left with 2 vehicles!!! Great customer service. All very friendly and helpful!! More

Our first Lincoln I am 79 years old and Ann is 78. We have owned a lot of cars over our 58 years of marriage, but this has turned out to be one of the most enjoyable I am 79 years old and Ann is 78. We have owned a lot of cars over our 58 years of marriage, but this has turned out to be one of the most enjoyable, thanks to Mr. Sam Hernandez! He has proved to be very knowledgeable, friendly, and anxious to help us buy a car we can be proud of!! After I put a few more miles on my F150 I will be back to buy one from Sam! Ann and. Bill Armentrout More