Ken Stoepel Ford

Great Dealership & Sale Staff! Alfred and All the staff has been GREAT to Deal With. If I need to buy another vehicle I will go to Ken Stoepel first. Ron Alfred and All the staff has been GREAT to Deal With. If I need to buy another vehicle I will go to Ken Stoepel first. Ron More

2015 ordered Expedition We ordered a new King Ranch Expedition, and the entire process was without any problems. The vehicle came on time and as ordered. Michael Herbert w We ordered a new King Ranch Expedition, and the entire process was without any problems. The vehicle came on time and as ordered. Michael Herbert was a pleasure to work with, a salesman of real integrity. More

I purchased a 2011 Ford Mustang from Stoepel Ford in Kerrville and was treated very well. The staff appeared interested in working with me to find the right vehicle. They have worked with me to reso Kerrville and was treated very well. The staff appeared interested in working with me to find the right vehicle. They have worked with me to resolve all concrens I encountered after the sale. Sam Hernandez continues to check with me to ask whether there are any issues that need attention. More

My review and feedback is based on my experience with Ken Stoepel Ford’s Service Department. The professionalism and courtesy extended to my family and I by your staff is beyond anything I have ever experien Stoepel Ford’s Service Department. The professionalism and courtesy extended to my family and I by your staff is beyond anything I have ever experienced by any service group I have ever worked with. To be clear, we were on our way to a funeral, an already stressful situation, and then broke down, albeit by my hand, in Kerrville. I called the dealership in Houston where I purchased my truck and was instructed to take it immediately to the nearest dealership. Ford dispatched a tow truck to take my truck to Ken Stoepel Ford in Kerrville. I had to leave my wife and father at the gas station where my truck was towed from because we did not all fit in the truck. Your service team, led by Tommy, sent a driver to collect my family and bring them back to the dealership where they could wait comfortably in your waiting area. They assessed damage to my 2012 Ford F-250, coordinated with Ford to ensure everything was done according to their requirements to ensure my warranty remained intact and then spent quite a bit of time explaining all required repairs to me until I completely understood what was going to happen. Tommy and company then organized a rental vehicle for me. They knew that rentals were in short supply so the called around and put me on waiting lists until they found something for me. They had National send the vehicle directly to your dealership to pick us up. I have to tell you that I was pretty upset with myself as the issue with my truck was a direct result of my pumping unleaded fuel into my diesel truck which was aggravated when the tow truck driver put the truck in neutral to load it on his tow truck. This engaged the fuel pumps which quickly changed the picture for us from a repair perspective. Tommy, however, quickly moved to help me keep things in perspective, advising me that the issues with my truck could be fixed no worries and that I could trust him and his team to take care of that. Tommy further said, that we should continue our journey to be with our family during a very difficult time. Long story short, we went on to Midland picked up some of my family then went to Dallas for my cousin’s services. We paid our respects and were there to provide moral support for my cousin’s husband and children who will now have to go on without her. We returned to Houston without issue and all I had to do was simply wait for my truck to show up, which was something else Tommy organized for me. A driver to bring my truck directly to my house and that same driver returned the rental I had been driving. My truck was returned to me before I even made payment, further demonstrating that your service department was entirely focused on repairing my truck and helping us through a difficult time. My family and I will be forever grateful for the professionalism extended to us by your service department. Tommy in particular has my gratitude and respect for the kindness he extended to my family and I. My truck is running wonderfully and Tommy was right, the truck was a truck but family was is everything… ~Mario Aguirre – April 2012 More

Ken Stoepel Ford provides a friendly environment with employees that are ready to help you with whatever you need. Upon my arrival at Ken Stoepel Ford on June 22, 2011 I was met by Alfred Hernandez who w employees that are ready to help you with whatever you need. Upon my arrival at Ken Stoepel Ford on June 22, 2011 I was met by Alfred Hernandez who was very helpful and polite. I knew exactly what I was looking for and what I wanted to see. He found the Ford Escape I was looking for and showed me the features and explained the vechile to me, we took the escape for a test drive and he answered all the question I had. He was very helpful and patient throughout the entire process and even after the sale. I have told many people about the dealership and their staff and have sent a few people there. I have a one friends that actually bought her Ford Explorer there from Alfred as well. So overall I was very happy with the dealership and the saleman that worked with me. I have and will continue to shop there and send my friends and family as well. This ford purchase is my second purchase. More

With each of the three vehicles that I have purchased at Ken Stoepel Ford, I had a great experience. The salesman, Michael Rodriguez was excellent. In addition, I have had superb service for all three veh Ken Stoepel Ford, I had a great experience. The salesman, Michael Rodriguez was excellent. In addition, I have had superb service for all three vehicles. I highly recommended Ken Stoeple Ford for your next vehicle purchase. I also recommend their outstanding service department for all your service needs. More

On a vacation trip and saw a new expedition on a lot in Virginia. I got on the internet to see what kind of price I was looking at for the options I liked. In about 10 minutes Sam from Ken Stopel Ford c Virginia. I got on the internet to see what kind of price I was looking at for the options I liked. In about 10 minutes Sam from Ken Stopel Ford called me. We had talked before but I was not ready to purchase a new vehicle at the time. We set up to meet as soon as we arrived home. On October 11, 2011 we purchase or third expedition from Ford. We also have a 2007 Freestyle that the dealership is trying to get me to trade in. Thanks Ford and Ken Stopel. More