My elderly parents were on the lot today. They were "helped" by Cruz Elias Luis. Who proceeded to mock my mother for trying to negotiate the sticker price. His exact quote was "we set these prices for a reason". They brought in an advertisement for a vehicle on one one of the other Kendall lots that they wanted to buy. They were hoping to give Cruz Elias Luis the commission for the sale. He walked into the office, walked out 2 minutes later, and said "I don't know" and refused to look into it any further. My parents went to FM Jones and Sons and got AMAZING service. They walked away with a solid Ford Expedition at a great price point. Craig Watkins at FM Jones and Sons really took care of my family and I really appreciate it. Unlike Cruz Elias Luis he knows how to do his job and negotiate with the customer respectfully. Kendall lost a family of customers, and FM Jones and Sons gained a family of customers.