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Kendall Dodge Chrysler Jeep Ram - Service Center

Miami, FL

4.3
3,542 Reviews

3,542 Reviews of Kendall Dodge Chrysler Jeep Ram - Service Center

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December 16, 2022

The service was excellent. The service advisor went above and beyond to make me feel special More

by EDYKARINA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 16, 2022

Took a long time to service vehicle on a warranty issue. Did not receive time status updates. I did not know what was repaired until I picked up vehicle. Tried called service adviser many times, could not g More

by rjuanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo Monterroso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kendalldcjr.com. We hope to hear back from you soon.

December 15, 2022

It esa a Great experience. Paula always make sure everything is more than perfect. She is my favorite person in the dealer. More

by ANTONIO.FERNANDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Great to see your experience has been turned around since your previous visit! Have a great day.

Dec 15, 2022 -

ANTONIO.FERNANDES responded

No doubt, actually you need more Paula's at the dealer. She is a standard of good customer care.

December 13, 2022

Once you get to a service person, it’s an okay experience. Upon arrival, there was no one to greet you and when ask for help from a service person they tell you to wait and go back to playing on t More

by MICHAELKSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Michael. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. 

December 12, 2022

Excellent service. Comfortable waiting area with provisions for using computer to continue with work etc. drinks and snacks provided. All staff polite and extreme More

by AMBABYNURSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Great to see you back again!

December 11, 2022

No waiting appointment, fast service all job well done highly recommended for any job, thanks More

by LEDOVALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fidel
Dec 12, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 11, 2022

Clean, organized, professional dealer that always follows through on client satisfaction and repeat business. Great. More

by SOFLA.ANGLINGCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 11, 2022

Excellent customer service. Everyone helpful and Efficient. I will use this service department and dealership for future needs going forward. More

by taniap58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lazaro Varas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 09, 2022

I like this dealer. HUGO who is part of the Service is very professional. The phone is a situation. Only the manager gives messages. More

by lpg_lamerom@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Blanco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Monterroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 09, 2022

Was charged 288 dollars plus 50 from enterprise because service contract was not provided by ram. More

by CARLOS.1663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Del Pino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@kendalldcjr.com. We hope to hear back from you soon.

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