Always courteous treatment and professional help
available Making sure all is fixed and completed in good time
available Making sure all is fixed and completed in good time
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by PAOLO LUSARDI
Verified Customer
Verified Customer
Other Employees Tagged:
Shauna Davis
Nov 05, 2026 -
Kendall Dodge Chrysler Jeep Ram responded
Paolo, thank you for your wonderful feedback! We're thrilled to hear that you appreciated our courteous treatment and professional help. Ensuring timely and complete service is part of our commitment to quality and reliability. We look forward to welcoming you back!
Tony and his staff are amazing.
They were fast efficient informative and friendly. I would not go anywhere else no matter how far I have to drive.
They were fast efficient informative and friendly. I would not go anywhere else no matter how far I have to drive.
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by hector.collado
Service Price Transparency
The advisor needs to improve communication and understand
your clients needs. That is a great starting point for her improvement.
your clients needs. That is a great starting point for her improvement.
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by mesaconstructionteam
Verified Customer
Verified Customer
Service Price Transparency
This advisor has a lot of room for improvement.
I will recommended for her to be properly trained on communication with her clients.
I will recommended for her to be properly trained on communication with her clients.
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by mesaconstructionteam
Verified Customer
Verified Customer
Service Price Transparency
Nov 03, 2026 -
Kendall Dodge Chrysler Jeep Ram responded
Thanks for your feedback. We acknowledge your suggestion about communication training and are committed to enhancing our service quality. We appreciate your input.
Todo muy profesional , muy buena atención y rápido
trabajo agradecidos por pertenecer ala familia del dealer
trabajo agradecidos por pertenecer ala familia del dealer
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by albertelanimal
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2026 -
Kendall Dodge Chrysler Jeep Ram responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Good communication Shauna gave excellent customer service
and was able to fix the issues from my vehicle
and was able to fix the issues from my vehicle
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by SASA_VA
Verified Customer
Verified Customer
Other Employees Tagged:
Shauna Davis
Oct 06, 2026 -
Kendall Dodge Chrysler Jeep Ram responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
When you drop off your car for service you want
communication and Shauna was great at that
communication and Shauna was great at that
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by librapaj
Verified Customer
Verified Customer
Other Employees Tagged:
Shauna Davis
Oct 02, 2026 -
Kendall Dodge Chrysler Jeep Ram responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Shauna was an amazing service associate.
She was very helpful keeping me informed about my repairs and getting my Jeep back fast. The cost was fair and everything was fixed like new when I p
She was very helpful keeping me informed about my repairs and getting my Jeep back fast. The cost was fair and everything was fixed like new when I picked it up. I’m super grateful for Shauna and Kendall Jeep!
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by Gretchen
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2026 -
Kendall Dodge Chrysler Jeep Ram responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
Extremely disappointed in the experience at this
dealership. They told me one thing over the phone, had me come in, do paperwork for an hour to have the vehicle serviced, only to tell me they couldn
dealership. They told me one thing over the phone, had me come in, do paperwork for an hour to have the vehicle serviced, only to tell me they couldn’t get the part. Completely a waste of time and energy. The rep did what she could and was friendly, but her hands were tied as it was the dealership and the parts company (mopar) who weren’t allowing her to effectively do her job. Also, when I called and got the quote, the rep told me that the quote was wrong and it was going to be even more expensive on the spot. Whoever runs this place needs some serious management training as to get everyone on the same page with the correct information. Disappointing that you buy a 100,000$ vehicle for garbage service.
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by n.wagganer
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2026 -
Kendall Dodge Chrysler Jeep Ram responded
We sincerely apologize for the inconvenience you faced with the service and the miscommunication regarding the part and quote. Please feel free to email us at social@kendalldcjr.com with your contact information and a manager will reach out to you directly to address your concerns and ensure a better experience in the future. We are committed to improving our transparency and reliability.
Offer service for things i already had done.
Tech didn't do a thorough inspection. The customer service rep made me an appointment for Saturday for however they didn't have time to do it they sa
Tech didn't do a thorough inspection. The customer service rep made me an appointment for Saturday for however they didn't have time to do it they say I would have to leave my car there but the customer service rep who called me did not tell me that I think you guys need better customer service
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by twyla260
Verified Customer
Verified Customer
Other Employees Tagged:
Shauna Davis
Oct 01, 2026 -
Kendall Dodge Chrysler Jeep Ram responded
We apologize for the inconvenience you faced with the inspection and appointment scheduling. Please feel free to email us at social@kendalldcjr.com with your contact information and a manager will contact you soon to discuss your experience further. Thank you for bringing this to our attention.