Kendall Dodge Chrysler Jeep Ram - Service Center

Great customer experience. Service advisor Felipe was very knowledgeable on vehicles and the concern I was having. Service advisor Felipe was very knowledgeable on vehicles and the concern I was having. More

Excellent and friendly customer service, they deliver as they promised and on time with lower price anywhere they promised and on time with lower price anywhere More

Arrived for an oil change on the 15th at 0745 hours. After 2 hours of waiting, I asked the espress lane attendant if my truck was ready as I was one of the first vehicles to arrive that morning . His r After 2 hours of waiting, I asked the espress lane attendant if my truck was ready as I was one of the first vehicles to arrive that morning . His response was " oh, they're waiting for your oil filter to come in". Apparently my vehicle had been sitting for over 2 hours untouched because they did not have a oil filter and were allegedly waiting on one to be delivered from Miami lakes. I immediately told the young man to please return the vehicle to me as is which he responded "are you sure?" By some miracle/magic within 5 minutes the oil filter went from "coming from 30 miles away" to "the technician has the filter in his hand". I then took it upon myself to walk around the building and see the tech working on my vehicle. To which I found my truck the way I left it 2 hours prior, untouched. Finally after another 20 minutes of waiting on the hot sun I finally saw the tech began to service my truck. Long story short, I lost a day of work and 3 and a half hours at the dealer. Once again kendall dodge proves me right on being the ABSOLUTE WORST in customer service and overall customer satisfaction when it comes to the service department. I've purchased over $700,000 of new vehicles from this dealer ranging from chrysler 200c to ram 1500 promoters, ram 2500's ram 3500' s jeep grand cherokee l's, durangos etc... I am on my 14th or 15th vehicle and the experience has always been the same since day one, AWFUL. I believe with this last service, I have learned my lesson and will be taking my business to the Dadeland branch. Its bad enough that I'm spending 70-80k on new vehicles every 2 years but having to wait 3-4 hours for a simple oil change is ridiculous. I even stopped letting them rotate my tires about 3 years ago to maaybee speed up the process. Overall experience is a 3 of 10. And that's only because Paula bean is a sweetheart and its not her fault the tech and some of the other service advisors are extreme incompetent at the jobs. More

Very friendly and easy service. I was in and out of of dealership in 15 minutes. I was in and out of of dealership in 15 minutes. More

Outstanding customer service by the advisor, that assisted me, a real pleasure to work with, keep up the great job. assisted me, a real pleasure to work with, keep up the great job. More

Awesome people to work with, could not have asked for a better service. Will recommend to friends better service. Will recommend to friends More

Everyone in service is really so nice and helpful. First I had Renzo and he was very empathetic to my situation. When Renzo was out of the office I had Ruiz help me and he really went out of his way t First I had Renzo and he was very empathetic to my situation. When Renzo was out of the office I had Ruiz help me and he really went out of his way to help me. I am really so thankful for the good treatment and service I received. Now my car is perfect again! More

Best costumer service especially Felipe Francisco at service department. He was very helpful and professional service department. He was very helpful and professional More

The staff was very polite and the service was quick. I didn’t have to wait too long. I didn’t have to wait too long. More

Poor customer service, unreliable repairs ,mediocrecy is order of day,no value for customers time and money. order of day,no value for customers time and money. More