Kendall Dodge Chrysler Jeep Ram - Service Center

Great service the host was wonderful they helped me in all my needs and will take my car back all my needs and will take my car back More

Disorganized. The right hand does not know what the left hand is doing. Ask 10 people will get 10 different answers. The right hand does not know what the left hand is doing. Ask 10 people will get 10 different answers. More

No communication had to be calling all the time to see when my car was going to be ready when my car was going to be ready More

Paula was very kind and patient. She explained everything with detail and it was all good. She explained everything with detail and it was all good. More

The service rep up front are good and some times great, but 80% of the time something isn’t done correctly or missing? but 80% of the time something isn’t done correctly or missing? More

Anthony was great and answered all my questions. It was a super smooth process. Would recommend! It was a super smooth process. Would recommend! More

Communication via phone needs to improve. My car died in a parking lot and contacting the dealership for roadside assistance was a nightmare. I ended up googling my roadside and eventually ab My car died in a parking lot and contacting the dealership for roadside assistance was a nightmare. I ended up googling my roadside and eventually able to figure it out. Customer service transfers you to phone lines that no one picks up and they transfer you just to get rid of you. I have never seen such poor communication. Even if you ask for a manager they’ll transfer you to an empty desk. I’ve been a client of Jeep for years and I loved them but this last experience really sucked. I will say that the service representative, Hugo, really went out of his way to help me and ensure my experience turned around and that my vehicle was taken care of. I appreciated his care and attention! More

Be prepared to wait and wait and wait and wait for the repairs to be completed. repairs to be completed. More

No communication or follow up on the vehicle repairs. I had to contact the service advisor numerous times for updates. Service advisor never answered his phone and never, never returned any calls. Attemp I had to contact the service advisor numerous times for updates. Service advisor never answered his phone and never, never returned any calls. Attempted to speak to a service manager a couple of times. Never available.Awful service. Worst I’ve ever experienced at a dealership service dept. More

Hugo was my advisor and was great! Had my car serviced for a warranty issue and he made it as smooth as possible for me to have peace of mind while my vehicle was being fixed. He provi Had my car serviced for a warranty issue and he made it as smooth as possible for me to have peace of mind while my vehicle was being fixed. He provided great and prompt feedback whenever updates were available. I look forward to taking my vehicle in for service when people like Hugo who go above and beyond are there to assist. Excellent customer service! More