Kendall Dodge Chrysler Jeep Ram - Service Center

Amazing service and customer care. Carlos was so helpful. Definitely will go back again. Super Carlos was so helpful. Definitely will go back again. Super More

No communication. Unprofessional. Did not properly communicate timelines. Requested multiple calls from Felipe Francisco (service advisor) which were never answered/co Unprofessional. Did not properly communicate timelines. Requested multiple calls from Felipe Francisco (service advisor) which were never answered/completed. Very disappointing service. More

Horrible Service Department. There is no organization. My truck was there for 23 days before it was even looked out by a mechanic. Felipe would take hours to respond to phone c There is no organization. My truck was there for 23 days before it was even looked out by a mechanic. Felipe would take hours to respond to phone calls or text messages - if he even responded at all. On 8/ 09 he flat out lied to me when after I waited hours to get a respond to my text, I went to the dealership and he said "since the mechanic didn't order any parts, it must be a programming issue." Well, it turns out my truck was not even looked at until 8/21. Finally on 8/28 at around 7:35 PM I was texted by Felipe to let me know my truck was ready to be picked up. On 8/29 at around 8:30AM I texted Felipe to let him know I will be at the dealership around 9:45-10 AM to pick up my truck and to please have it ready. I also called the dealership and spoke to Marleen and told her the same - and added to please make sure my truck is ready and clean, since it had been there almost a month. Well, of course when I arrived around 10 AM, it took around 15 minutes to locate my truck and it was covered in black soot. I could not believe they would return a 2023 with just over 4,000 miles to me in that condition; especially after I called to make sure it was ready and clean. Now I had to wait over an hour for my truck to be cleaned. Afterwards, I left in a hurry because I was late to get to an appointment. After my appointment I decided to look at the roof of my truck to see if it was cleaned and well and behold of course it was not cleaned. It still had the black soot. I called and texted Mr. Tamarit and as of now I still has not reached out to me. WORST service department I have ever experienced and that is with getting Christian Povsic (service manager) and Anthony Tamarit (service director) involved. After my truck was there for 21 days I went to the dealership because I needed something from inside my truck. Christian told me to wait a few minutes. After waiting 20 minutes and me saying something to another service manager, I was told they would have to move 7 vehicles to get to my vehicle. Finally, they decided to bring me the item I needed. While I waited that day, I talked to another customer who was experiencing the same horrible customer service. More

Excellent Services ! ! My jeep was inspected and all services were done ! I recommend this dealer!! ! My jeep was inspected and all services were done ! I recommend this dealer!! More

One word, excellent. Anytime I need anything, it’s handled with the upmost efficiency and priority. Thank you for all that you do. Anytime I need anything, it’s handled with the upmost efficiency and priority. Thank you for all that you do. More

I had an amazing experience with jose and the service department! They have outstanding customer service, and they were super helpful!l! department! They have outstanding customer service, and they were super helpful!l! More

Excellent job & service . Everything was done, and received my car just in time as promised. Everything was done, and received my car just in time as promised. More

Great service and understanding all my needs I will fully recommend it. Thank you very much for your help. recommend it. Thank you very much for your help. More