I am the owner of a 2013 Hyundai Sonata Hybrid. I was a proud owner until this past weekend. I now am sorry I ever purchased a Hyundai.
On our way back to St. Augustine from the Florida Keys on Friday, January 1, my ex-husband and I had a minor accident on the Ronald Reagan Turnpike in Miami, Florida about 1PM. My car’s tires and wheels (driver’s side) were damaged when the car hit a concrete barrier, and the car was undrivable.
I called the Blue Link emergency hot-line and the service I received was wonderful. They sent a tow truck to the accident site, and the tow truck driver towed the car to a Hyundai dealership. Both the lady on the phone and the tow truck driver were oh so helpful and kind. The dealership is located at 15895 South Dixie Highway, Miami, FL 33157.
The Service Department at the dealership was closed so I dropped the keys in the mail slot with the pertinent information and left two voice mail messages on the Service Department’s phone extension, explaining that we were stuck in Miami until our car could be serviced. We then checked into a nearby motel for the night.
The next day (Saturday) I made a total of thirty-five calls to the dealership because I kept getting voice mail. Every once in awhile I would get a human to answer. Throughout those 35 calls, I intermittently was able to get the following accomplished:
An employee in the service department answered and told me that Raul was handling my car. He then transferred me to Raul and I got voice mail. I would keep calling back until I finally got the Service Dept human again, and he would tell me I had to talk with Raul. I told him that Raul wasn’t picking up. During one call the person told me that he was actually looking at Raul in his office as we were speaking and he was going to walk into Raul’s office as he transferred the call. But I got voice mail again. Eventually I was able to connect with Raul. He said that I needed two new tires but he couldn’t order them until Monday. I asked him if he could call another dealer in town but he said he didn’t have time. He told me that there was a tire store close by and I asked him if someone could get the tires there. He said no, that we should get the car towed to the tire store and see if they had the tires. My ex-husband then got on the phone and explained that it was an emergency – he had to get back to St. Augustine because he was scheduled for a surgical heart procedure. He said he would pay to have someone get those tires. Raul said no, that he was short-handed and didn’t have the time. So 35 calls later, we had gotten nowhere.
So we finally called our insurance company and had to report the incident. They said they would tow the car back to St. Augustine and we could get it serviced at the dealership there. So I called the dealership in Miami again and left a message that we were going to take the car to St. Augustine for repairs.
We then found someone who was driving to Jacksonville so he offered to drive us home.
I am still waiting to hear the whereabouts of my car and I have no means of transportation.
One of the main reasons I bought a Hyundai was because of your supposed great service. This is my second Hyundai and my ex-husband is a Hyundai owner. Fortunately, I have never needed any special help from Hyundai previously. But this incident was so stressful and we were treated so badly that we can’t imagine ever purchasing another Hyundai or recommending a Hyundai to anyone.