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Kendall Hyundai - Service Center

2.7

46 Lifetime Service Reviews

15895 South Dixie Highway, Miami, Florida 33156

46 Reviews of Kendall Hyundai - Service Center

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December 09, 2017

"Experiencia"

- Osmel

Excelente servicio impecanle la atencio de Cesar no se puede tener quejas la atencion es muy personalizada y siempre resuelven tus problemas realmente siempre compraria aqui

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Recommend Dealer
Yes
Employees Worked With
Cesar Caceres
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Edwin Castillo
October 14, 2017

"Jorge is excellent"

- lpacheco35

I have purchase my Hyundai's the past 15 years at this dealer. Very professional. Had differ3nt sales reps, always professional and willing to help. Now, Jorge Damien, well he is the best. Honest, knowledgeable, helpful and friendly. I love Jorge and he knows it!!! My favorite mechanic is TEQUILLA.

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Recommend Dealer
Yes
Employees Worked With
Jorge Damien
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 01, 2017

"Terrible customer service"

- TD

This dealership has terrible customer service. Rude women pick up the phone and pass the call around. Decided to make an appointment with Tires Plus down the street instead. Cheaper and better service there.

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Recommend Dealer
No
Employees Worked With
Whoever answers your phones
January 17, 2017

"Poor customer service"

- Disgruntled customer

I recently had a very bad experience with the service department at Kendall Hyundai. My son took my car in for an oil change and was given a lower price of $82 verbally when he dropped my car off. He was hoping to use coupons from the dealership which they refused to honor stating that those coupons excluded synthetic oils however the coupons did not say that. They did say that synthetic oil would cost a little more. I tried to call Raul on the previous day to check the price however he did not return my phone call. If I had been pre-warned that an oil change at Kendall Hyundai would cost $98, I would have gone somewhere else. Meineke quoted me $69. The dealership refused to match prices of other oil shops. When I tried to dispute the bill their attitude was basically too bad. I also spoke to the service manager, Johnny Stevens, he was just as bad and repeated the same mantra including some annoying sighs that he even had to talk to me.

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Recommend Dealer
No
Employees Worked With
Raul Ebonias (spelling?) & Johnny Stevens
November 01, 2016

"SERVICE SUCKS!!!!!"

- LILYM

It's all a problem. Rude as can be and I was even accused of PLAYING SLICK trying to get something that was actually broken under warranty.

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Recommend Dealer
No
Employees Worked With
Mike Sanchez
August 06, 2016

"Poor customer service "

- Bethel

I will never come to this place ever again! Poor customer service was given to me. I could of lost my life today, because the service adviser Jorge claimed to have plugged my tire and he threw my patch kit away that was never used on my tire. As i was headed down the road my tire went completely out and down. This guy seemed to be xxxxxxxxx, poor customer service, and a very nasty attitude. I will make sure none of my family and friends don't go or return there for any service/ purchase!

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Recommend Dealer
No
Employees Worked With
Jorge Damien
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 13, 2016

"Misdiagnosis"

- TM

I brought my 2013 Hyundai Santa Fe to the dealership on 6/6 because my rear tire was worn completely down on the inner side. At first glance, I was told by the service advisor that the problem was an alignment and I would need to definitely replace the rear and front driver's side tires. Later that day, I was called and told they could not do the alignment because my rear suspension springs were damaged. I have a tow hitch, and they assumed I must be towing something heavy. After telling them I have never towed anything with my car, and if the springs were bad, they must be defective springs which should be covered under warranty. Their response was, "If Hyundai sends a representative, all they will see is the tow hitch and won't cover the repair." I bought the 2 new tires and I took my car to a Tires Plus. Turns out all I needed was an alignment on the rear tires. Springs are not damaged. What upsets me is that I brought my car in 9/2015 and they rotated my tires but did not assess the wear on them. This problem could have been caught then before I had to buy 2 new tires for $280. I drove my 2 children to Orlando and the Keys on these damaged tires which could have blown and caused an accident. Thankfully this did not happen, but this is due to poor service from this dealership and a complete misdiagnosis.

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Recommend Dealer
No
Employees Worked With
June 14, 2016

"Dont even pass by by mistake horrible service "

- amani

I made service appointment at 9:15 AM I pulled in 9:10 AM I waited thirty minutes and no one came in service drive to help me employees are very unfriendly no one wants to help I had three recalls I left at 9:45 am drove to Braman and I was taken care without appointment shame on the management they are sleeping you cant find any one to talk they should close the dealership don't by or service your car there.

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Recommend Dealer
No
Employees Worked With
Steve Gutstein
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 23, 2016

"a horrible customer experience"

- watchmystyle

I am the owner of a 2013 Hyundai Sonata Hybrid. I was a proud owner until this past weekend. I now am sorry I ever purchased a Hyundai. On our way back to St. Augustine from the Florida Keys on Friday, January 1, my ex-husband and I had a minor accident on the Ronald Reagan Turnpike in Miami, Florida about 1PM. My car’s tires and wheels (driver’s side) were damaged when the car hit a concrete barrier, and the car was undrivable. I called the Blue Link emergency hot-line and the service I received was wonderful. They sent a tow truck to the accident site, and the tow truck driver towed the car to a Hyundai dealership. Both the lady on the phone and the tow truck driver were oh so helpful and kind. The dealership is located at 15895 South Dixie Highway, Miami, FL 33157. The Service Department at the dealership was closed so I dropped the keys in the mail slot with the pertinent information and left two voice mail messages on the Service Department’s phone extension, explaining that we were stuck in Miami until our car could be serviced. We then checked into a nearby motel for the night. The next day (Saturday) I made a total of thirty-five calls to the dealership because I kept getting voice mail. Every once in awhile I would get a human to answer. Throughout those 35 calls, I intermittently was able to get the following accomplished: An employee in the service department answered and told me that Raul was handling my car. He then transferred me to Raul and I got voice mail. I would keep calling back until I finally got the Service Dept human again, and he would tell me I had to talk with Raul. I told him that Raul wasn’t picking up. During one call the person told me that he was actually looking at Raul in his office as we were speaking and he was going to walk into Raul’s office as he transferred the call. But I got voice mail again. Eventually I was able to connect with Raul. He said that I needed two new tires but he couldn’t order them until Monday. I asked him if he could call another dealer in town but he said he didn’t have time. He told me that there was a tire store close by and I asked him if someone could get the tires there. He said no, that we should get the car towed to the tire store and see if they had the tires. My ex-husband then got on the phone and explained that it was an emergency – he had to get back to St. Augustine because he was scheduled for a surgical heart procedure. He said he would pay to have someone get those tires. Raul said no, that he was short-handed and didn’t have the time. So 35 calls later, we had gotten nowhere. So we finally called our insurance company and had to report the incident. They said they would tow the car back to St. Augustine and we could get it serviced at the dealership there. So I called the dealership in Miami again and left a message that we were going to take the car to St. Augustine for repairs. We then found someone who was driving to Jacksonville so he offered to drive us home. I am still waiting to hear the whereabouts of my car and I have no means of transportation. One of the main reasons I bought a Hyundai was because of your supposed great service. This is my second Hyundai and my ex-husband is a Hyundai owner. Fortunately, I have never needed any special help from Hyundai previously. But this incident was so stressful and we were treated so badly that we can’t imagine ever purchasing another Hyundai or recommending a Hyundai to anyone.

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Recommend Dealer
No
Employees Worked With
Raul in Service
December 11, 2015

"2015 Hyundai Sonata Defect"

- sla12683

Terrible dealership!!!! I took my 2015 fully loaded Hyundai Sonata in for an oil change and also for an issue on my leather seats. Where the seatbelts lay across you in both the driver and passenger seats is rubbing off and losing the color. The car is not even a year old and Hyundai states it is not a defect but normal wear and tear. Normal wear and tear on a 10 month old car? The manager who took pics on a camera phone denied my claim to Hyundai. Customer service is terrible here in South Florida. I recommend going elsewhere for anything for your vehicle or going to another Model of car especially when you purchase a 100,000 warranty on a $30k car fully loaded.

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Recommend Dealer
No
Employees Worked With
John- Service Manager
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