Joshua Pallo

Construction at this dealership is a nightmare to navigate. Had an appointment at 10:15-got there at 10:00 and did not get my car back until 12:30-just an oil change. The service department was great navigate. Had an appointment at 10:15-got there at 10:00 and did not get my car back until 12:30-just an oil change. The service department was great-I feel bad that they have to deal with all the confusion with the construction and still try to provide great customer service. More

by henrykim85 Verified Customer Verified Customer

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Excelente prestacion de servicio. Lo recomienda a mis amigos. Espero que mantengan su dedicacion y esfuerzo por satisfacer al cliente. Lo recomienda a mis amigos. Espero que mantengan su dedicacion y esfuerzo por satisfacer al cliente. More

by RAMON78687 Verified Customer Verified Customer

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Convenient and efficient even through the renovations. Courteous personnel at every stage of service. First time Hyundai buyer; glad I am! Thanks Courteous personnel at every stage of service. First time Hyundai buyer; glad I am! Thanks More

by trudysanchez Verified Customer Verified Customer

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He provided exceptional customer service, helping us with everything we needed and arranging transportation for both my baby and me everything we needed and arranging transportation for both my baby and me More

by VCLAUDIA922 Verified Customer Verified Customer

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Fast and clear service. Service advisor provided good information provided. I understand during construction there less customers, but anyway service was good Service advisor provided good information provided. I understand during construction there less customers, but anyway service was good More

by Alfonso Calvo Verified Customer Verified Customer

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Excelente atención, seriedad y honestidad . Responden todas tus preguntas y están disponibles a solucionar cualquier inconveniente. Súper recomendado . Responden todas tus preguntas y están disponibles a solucionar cualquier inconveniente. Súper recomendado . More

by lissalia250819 Verified Customer Verified Customer

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The service at the dealership was excellent i will come back again . And the driver was very friendly trying to speak English with me and that very very good I told him keep trying because I don’t speak Sp back again . And the driver was very friendly trying to speak English with me and that very very good I told him keep trying because I don’t speak Spanish excellent service blessings to you and your dealership. More

by madelinegerenis Verified Customer Verified Customer

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I appreciate the time that Josh put into listening attentively to my concerns. He was very courteous. attentively to my concerns. He was very courteous. More

by micmazin Verified Customer Verified Customer

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Everytime I go to this dealership it is always a problem. Save your time and go somewhere else. Save your time and go somewhere else. More

by Jane Doe Verified Customer Verified Customer

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We were assigned Joshua when we brought our car via tow to the dealership to be fixed. The car was towed in a Friday but we never received confirmation that the car had indeed arrived at the dealer garage. to the dealership to be fixed. The car was towed in a Friday but we never received confirmation that the car had indeed arrived at the dealer garage. We had to rely on the car GPS (bluelink). We had to call the shop incessantly inorder to get any update. When we finally got in touch with Joshua the next day he had no news to really update us on. His lack of communication during this stressful time exacerbated the situation. We would constantly have to call the dealership so that they could message him to call us for updates. I understand that it was a busy time and the were weather related issues but that does not excuse the unreliable communication. When we did finally receive our car we noticed immediately that it smelled like pot. I tried airing it out but on the second day I reached out to the dealer to complain. The smell was overpowering and I was afraid of being pulled over by a cop and accused of smoking an illegal substance. They relayed my message to Josh who immediately went into denial mode and did not take any accountability, he instead blamed the tow truck driver. We were with the tow truck driver the entire time that he picked up the car and he did not smell like pot. Our car was on dealership property from Friday afternoon to Wednesday. During those 5 days our new car acquired the pot smell. Josh did offer us a car cleaning but stated that we would need to drop off our car for an entire day. Honestly, I really don't even trust this dealership anymore with my car. This is not the first bad interaction that I have had with this company. More

by karen.dilauro Verified Customer Verified Customer

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