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Kenny Ross Ford South
Castle Shannon, PA
988 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 988 reviews
March 08, 2012
I chose this dealership based on price. I will return based on excellent service. George and Kevin were knowledgeable and friendly. They made sure that I was given a more than fair price on my trade in a based on excellent service. George and Kevin were knowledgeable and friendly. They made sure that I was given a more than fair price on my trade in and got me out on the road with no hassle. It was refreshing to deal with a car sales team that was more concerned with my experience than the bottom line. I will recommend this team to anyone in the market for a new or used car. More
by robplovic
Employees Worked With
george and kevin
Helpful March 08, 2012
I had a great experience purchasing a used car at Kenny Ross Ford South. The internet sales staff were helpful and very professional in finding the perfect car at a very reasonable price. I will recommend Ross Ford South. The internet sales staff were helpful and very professional in finding the perfect car at a very reasonable price. I will recommend this dealership to my friends and be returning for future automobile purchases. More
by Szydlows
Employees Worked With
George Schmigel
March 08, 2012
Mr. Smigiel was very helpful and addressed all of our needs. We quoted him a price and he did an amazing job to get us the car for exactly that!!! All personnel at this dealership were extremely helpful needs. We quoted him a price and he did an amazing job to get us the car for exactly that!!! All personnel at this dealership were extremely helpful and knowledgable about there cars. Excellent service!! We will highly recommend this dealership!!! Thank You!!! Michele Shuler More
by Michele Shuler
Employees Worked With
George Smigiel
March 08, 2012
George, David and the rest of the staff were a huge help and made buying my first car easy and comfortable, not to mention gave me a. Great deal! and made buying my first car easy and comfortable, not to mention gave me a. Great deal! More
by Jszymusiak
Employees Worked With
George schmigel
December 31, 2011
I took in the Mrs car for an alignment and detail, I felt very confident that it would be handled with kid glove care and liked the pricing as well. This was a to be a surprise for my Mrs and I was excited t very confident that it would be handled with kid glove care and liked the pricing as well. This was a to be a surprise for my Mrs and I was excited to see the car detailed as if it were retail sales ready and shiny. Took the Mrs down to pickup the car and OMG! MY SURPRISE TOTALLY BOMBED! the car looked as if they washed it and dressed everything with tire dressing, the black paint looked worse than when I took it in for detail. I spoke with the service advisor and we gave the benefit of the doubt that they would make it right, so we left the car to be detailed again. Arrived a day later to pick the car up. It looked worse! Full of swirls! I was pissed off at this point and I felt horrible because I really wanted the Mrs car to look great for her. So I paid and we left to never return. Once in the road we noticed the alignment was still pulling to the right. I figured maybe the suspension needed some exercise, driving on a trip to Clearfield I realized that the car felt no different. Out of curiosity I Stopped and pulled one side of the car onto a curb so I could slide under the car to inspect the suspension. The tire rod ends still has old grease and grime all over them, IN NO WAY DID A MECHANIC EVEN SLIDE A WRENCH OVER THEM, IT WAS NOT possible. no wrench marks on any of the adjustment nuts at all! This car never saw a lift..... Took the car to my regular mechanic and he agreed that there was no alignment done recently. After his further inspection my mechanic informed me that he could not perform an alignment on the car as there were several suspension components beyond their usable life. The car was actually NOT SAFE. I trust my regular mechanic, he even showed me the wear of the components on the lift, the rear and front lower control arm bushings were almost non existent. So Kenny Ross sent my wife down the road with an unsafe car, if they had looked at the suspension and attempted the alignment they would have clearly identified these safety issues. I did put about $900 into suspension work with my regular mechanic. When I picked the car up I felt an immediate difference! It rode and handled like it was on rails, it honestly felt like a new car. Also took it to a local body shop / detailer for a real detailing treatment, OMG THE CAR LOOKED BRAND NEW! And the detailer said whoever buffed the car recently really made a mess of the finish (the car is black) it took the detailer twice as long to get the paint right! I WILL NEVER RETURN TO KENNY ROSS, THEIR CUSTOMERS REALLY NEED TO FAMILIARIZE THEMSELVES with honest service from a reputable mechanic and they will see the difference. I have had various problems with Ford dealerships and their service advisors, they assume all customers are stupid and the advisors are compensated based upon the repairs they sell which I feel is a TOTAL CONFLICT OF INTEREST! I LOVE FORD CARS BUT NOT MOST DEALER SERVICE. More
by rstevens
Employees Worked With
3
December 28, 2011
Experience starts with the sale. George Schmigel was very professional, courteous, and very knowledgable of the product he was selling. Explained the equipment of the vehicle and test drived the vehicle. Mad professional, courteous, and very knowledgable of the product he was selling. Explained the equipment of the vehicle and test drived the vehicle. Made sure I was completely satisified with my choice. I would definitely sent friends and family to see George for all their purchases at Kenny Ross. (This is my third vehicle purchased through George. Also, my daughter purchased her vehicle with George and Kenny Ross. My experience with the servive department has been excellent. Finally I would say I am a completely satisified customer. More
by ajnaujr
Employees Worked With
George Schmigel
December 27, 2011
I bought a truck from George recently and I thought he I bought a truck from George recently and I thought he was a great salesman. george seemed to car about us being happy and I was impressed with his g I bought a truck from George recently and I thought he was a great salesman. george seemed to car about us being happy and I was impressed with his great knowledge of trucks More
by pawn1122
Employees Worked With
George schmigel
December 20, 2011
George was extremely helpful in helping me buy my first car for a good price. I was a newly graduated student, and he took all of that into consideration to help me obtain the car I wanted at an affordabl car for a good price. I was a newly graduated student, and he took all of that into consideration to help me obtain the car I wanted at an affordable price. More
by Gina2189
Employees Worked With
George Schmigel
December 20, 2011
I was in the market for a Lincoln, not a brand in the Kenny Ross chain, but went to George because he has done a terrific job for me on the last two cars I had - both Ford Fusions. I have had service is Kenny Ross chain, but went to George because he has done a terrific job for me on the last two cars I had - both Ford Fusions. I have had service issues with cars owned in the past, but George has always been very responsive, courteous, friendly and helpful. He's the reason I came back again for my purchase. I should point out as well that the manager, Dave Ross, did a very nice job getting the car I was looking for and has been equally helpful and responsive. More
by shaubdz3
Employees Worked With
George Schmigel
December 20, 2011
very helpful and had a very good experiance with them.will tell friends about to good experiance and dealers in got there.great dealership and sales people them.will tell friends about to good experiance and dealers in got there.great dealership and sales people More
by edbetty103
Employees Worked With
brian and george
