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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
409 Reviews
Call Service Center (412) 881-0001

409 Reviews of Kenny Ross Ford South - Service Center

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September 17, 2024

Paula was great. Had me taken care of without any delay or issues. Thank you More

by Lestromberg3173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula - Service manager
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Sep 19, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 17, 2024

This repair took way too long for what was necessary. They had my truck for 18 days to replace a bumper More

by DFEDOR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collision department
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Sep 19, 2024 -

Kenny Ross Ford South responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossfordsouth.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 16, 2024

I found my interaction with the service center friendly, prompt, reliable, and helpful in meeting my needs. More

by khill10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Eberlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Toomey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 15, 2024

Available and competent. Nice lounge. Kayla is terrific. Good location. A b c d e f More

by TSWORDS85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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September 14, 2024

The scheduling of the service was very easy. All of the results of the service were reviewed and service was cometed on time. More

by jmorelli2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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September 12, 2024

Thanks to John Eberlein, Nick Kristiansen, Robert Schilling and Dan Francus for a great experience during the purchase of my new Ford F150 Lariat Hybrid. More

by james.jamison3
Recommend Dealer
Yes
Employees Worked With
John Eberlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK KRISTIANSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schilling and Dan Francus
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September 12, 2024

To have the computer reset costed $200 & that wasnt covered dont seem worth it for no work being done. My warranty ststs that I have to bring it there for repairs. I wonder how much more out of pocket More

by kungfupens
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keagen
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September 07, 2024

Pleased that the issue was resolved and that it was covered under warranty so there wasn't a payment due. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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Sep 11, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 04, 2024

Communication via text was helpful so that I would not have to answer the phone More

by ganab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Sep 11, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 01, 2024

Kenny Ross was fast and efficient and very thorough addressing my concerns about my truck More

by netty99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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