Kenny Ross Ford

Friendly advisors that are clear and honest with the process of your visit. I love the text message communication and the tech video inspection that assists in providing honest car maintenance and repai process of your visit. I love the text message communication and the tech video inspection that assists in providing honest car maintenance and repair insight! More

My salesman Mike Fisher was right there with me the whole time even when I had to redo the paper work on his day off time even when I had to redo the paper work on his day off More

Burned our car during inspection and insisted it was the sun, while the roof rails, mirror, and entire passenger side was melted. I went to pick up the car. As soon as I walked in a service provider spoke sun, while the roof rails, mirror, and entire passenger side was melted. I went to pick up the car. As soon as I walked in a service provider spoke to me (named owner of the car) and spoke down to me almost insinuating that as a woman it was my fault, asking “how I burned my car” and “how funny it was that I burned it on something.” When I stated that my husband is actually the primary driver of the car and not myself, he quickly back tracked and said that it was likely sun damage then, and then stuck to the sun being at fault. Initially, the dealership refused to fix the damage, again stating it was the sun, and that it was our fault and our warranty would not cover repair. We had video proof from our own personal security cameras at our house the same day of inspection showing our car was in its normal state without damage. Again they insisted we were the ones at fault and that we would have to pay out of pocket for the damages. After requesting video proof of our car in the state it was prior to inspection they sent a shaky video made with someone’s personal phone walking around the car very quickly, and we were unable to make out any condition of the car, as it was a shaky, blurry, fast walk around cellphone video. When we requested parking lot surveillance footage, about an hour later we received a call stating “they spoke to upper management” and to come in as they now decided they would fix the car free of charge. We never received any parking lot footage. When we showed up to get the loaner and drop our car off, we stated that we were here for our car to be fixed and that we spoke to Russ for repairs and we’re supposed to meet him. Everyone we encountered during this was rolling their eyes at us. When asking where Russ was, as he said he would meet us the day of drop off for repairs, he never showed up. We greatly appreciate the dealership fixing our car and giving us a loaner for the time required for repairs free of charge. What we didn’t appreciate was feeling lied to, and being spoken down to, when during all our conversations with the dealership we were calm, collected, and kind More

I have my Dodge ram in there for collision problem, and also noticed that half my truck was cleaned. Inside in the back was not clean. My stuff was all over the backseat. My seats were up and they didn’t e also noticed that half my truck was cleaned. Inside in the back was not clean. My stuff was all over the backseat. My seats were up and they didn’t even leave my xxxx the way it was when I brought it. More

Efficient ,courteous, friendly and excellent. work. Everything was explained as to repairs to be done and cost. Work completed as promised.. Would definitely recommend. work. Everything was explained as to repairs to be done and cost. Work completed as promised.. Would definitely recommend. More

Another good job by the service department. Dick Hensel is a great asset to the dealership. Dick Hensel is a great asset to the dealership. More

Greg and Roxanne have been very accommodating and helpful with every service we have needed. Always willing to fit us in and pick up our vehicles/drop off for us. I feel the dealership has our best interest with every service we have needed. Always willing to fit us in and pick up our vehicles/drop off for us. I feel the dealership has our best interest when it comes to servicing our vehicles. It’s very Im unfortunate Ford Corp is unwilling to do what’s right for the consumer. Unfortunately we will not be purchasing another Ford vehicle in the future. More

Very good people to deal with with , very pleasant experience , excited to have my new F150 experience , excited to have my new F150 More

My wife and I have been devoted Kenny Ross customers since 1993. We purchased twenty-one new vehicles since 1993. In addition, my uncle purchased a new Tempo and my father-in-law purchased a new Taurus since 1993. We purchased twenty-one new vehicles since 1993. In addition, my uncle purchased a new Tempo and my father-in-law purchased a new Taurus during this period amounting to a total of twenty-three new vehicles purchased from Kenny Ross Ford. In addition, all service on these vehicles was accomplished at Kenny Ross (I was at Kenny Ross on Tuesday having my F-150 inspected). We have had a wonderful relationship with Kenny Ross Ford. And then the new ownership (second?) arrived. More

If I ever need additional work done on my car, I will return to Kenny Ross Ford due to superior customer service and exceptional mechanics. Kudos to Ashley and Megan! Both are top of the line employees. return to Kenny Ross Ford due to superior customer service and exceptional mechanics. Kudos to Ashley and Megan! Both are top of the line employees. More