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Ian Kelly

Overview Reviews (37) Inventory (121)

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Ian Kelly

Quicklane Service Advisor

Kenny Ross Ford

104 Black Hill Road
Adamsburg, PA 15611

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4.7

37 Reviews

Overview Reviews (37) Inventory (121)

4.7

37 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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37 Reviews of Ian Kelly

September 09, 2026

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Employee Rating

Great place to get your vehicle service, it was done in a fast amount of time a fast amount of time More

by mkoontz61

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Al Cochran, John Eberlein, Kristin Flenner, Grant Alexander, Christine Acton

Sep 10, 2026 -

Kenny Ross Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 09, 2026

Dealership Rating

Employee Rating

Service on truck was excellent. Would have liked the work to have been done quicker than 4-days, but somewhat understandable. The main thing is it was done right! Would have liked the work to have been done quicker than 4-days, but somewhat understandable. The main thing is it was done right! More

by demasilandscaping

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 10, 2026 -

Kenny Ross Ford responded

We're delighted to know you were pleased with the service on your truck. We understand the time it took and appreciate your understanding. Our focus on quality and reliability is paramount. We hope to see you again soon!

September 05, 2026

Dealership Rating

Employee Rating

Very good well pleased Great place to take a vehicle to get serviced Thanks to all get serviced Thanks to all More

by jjcz150

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ian Kelly

Sep 08, 2026 -

Kenny Ross Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 03, 2026

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Employee Rating

Great service especially showing up under the vehicle so you can prepare and plan for any work need to be done you can prepare and plan for any work need to be done More

by SBROWNPA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 04, 2026 -

Kenny Ross Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 29, 2026

Dealership Rating

Employee Rating

From out of town, I needed a spare truck key, which I had forgotten. Call this dealership and they said they had a key in airport department and could program it for me. Ian was very helpful in getting th forgotten. Call this dealership and they said they had a key in airport department and could program it for me. Ian was very helpful in getting the job done quickly Very prompt and professional thanks guys More

by jsdiacsuk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 31, 2026 -

Kenny Ross Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 27, 2026

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Employee Rating

I don’t care for dealerships. But this one in particular is a must go to. Service guy I dealt with, Ian, nothing but polite and professional. But this one in particular is a must go to. Service guy I dealt with, Ian, nothing but polite and professional. More

by Mtxaudio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 28, 2026 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 15, 2026

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Employee Rating

The Service department is always polite and accommodating. I have never had an issue thanks accommodating. I have never had an issue thanks More

by hooverbb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Al Cochran

Aug 28, 2026 -

Kenny Ross Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 06, 2026

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Employee Rating

They were fast and friendly, and the waiting room was very clean and comfortable with refreshment very clean and comfortable with refreshment More

by jmarsolo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 28, 2026 -

Kenny Ross Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 01, 2026

Dealership Rating

Employee Rating

Had to Wait on parts, You probably should have had them on stock, long Waite for just a fluid change on stock, long Waite for just a fluid change More

by M.Ekovich

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 28, 2026 -

Kenny Ross Ford responded

We apologize for the inconvenience caused by the wait for parts and the fluid change. Please send your contact details to social@kennyrossford.com, and our management will get in touch with you. We value your feedback and are dedicated to enhancing our service.

July 30, 2026

Dealership Rating

Employee Rating

They service my F-150 since I purchcasing it used 9 years ago. No issues. Totally satisfied with their service. ago. No issues. Totally satisfied with their service. More

by Larry Simmons

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Al Cochran

Aug 28, 2026 -

Kenny Ross Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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