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Ian Kelly
Ian Kelly at Kenny Ross Ford

Ian Kelly

Quicklane Service Advisor

Kenny Ross Ford

104 Black Hill Road
Adamsburg, PA 15611

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4.7
44 Reviews
4.7

44 Reviews

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44 Reviews of Ian Kelly

October 24, 2026

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Employee Rating

Ian and the staff are very courteous, and I enjoy working with them to service my vehicle. More

by Hatok980
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ghrist

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October 17, 2026

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Employee Rating

I had my truck there to be worked on and they weren't keeping me in the loop with my insurance company so I would have to keep calling them; I started to get mad and had my daughter pick it up and take i More

by g8rdone
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 19, 2026

Kenny Ross Ford responded

We're sorry to hear about your experience with the communication regarding your truck. Please feel free to email us at social@kennyrossford.com with your contact information and our manager will reach out directly to address your concerns and ensure better service in the future. We value transparency and appreciate your feedback.

October 14, 2026

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Always treated fairly there compared to other dealerships. Not really a fan of the ai appointment maker More

by Euclid4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2026

Kenny Ross Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 14, 2026

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Friendly, fast, and great work. I would highly recommend Kenny Ross Ford for sales and service. More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Cochran, Christine Acton

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Oct 14, 2026

Kenny Ross Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 10, 2026

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Employee Rating

Dealership is great always has been the phone system sucks but the people are great More

by DHH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Acton , Rob green

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Oct 12, 2026

Kenny Ross Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 27, 2026

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Employee Rating

Great customer service with exceptional service to my truck that I know I can always trust. More

by JWSTITT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 29, 2026

Kenny Ross Ford responded

Thank you for sharing your experience! We're glad our service for your truck earned your trust. Our focus on quality and reliability is unwavering. We hope to see you again soon!

September 19, 2026

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Employee Rating

Took my vehicle on time and completed the service before I could even finish my coffee! More

by rachauss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 22, 2026

Kenny Ross Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 09, 2026

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Employee Rating

Great place to get your vehicle service, it was done in a fast amount of time More

by mkoontz61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Cochran, John Eberlein, Kristin Flenner, Grant Alexander, Christine Acton

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Sep 10, 2026

Kenny Ross Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 09, 2026

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Employee Rating

Service on truck was excellent. Would have liked the work to have been done quicker than 4-days, but somewhat understandable. The main thing is it was done right! More

by demasilandscaping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 10, 2026

Kenny Ross Ford responded

We're delighted to know you were pleased with the service on your truck. We understand the time it took and appreciate your understanding. Our focus on quality and reliability is paramount. We hope to see you again soon!

September 05, 2026

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Employee Rating

Very good well pleased Great place to take a vehicle to get serviced Thanks to all More

by jjcz150
Recommend Dealer
Yes

Other Employees Tagged: Ian Kelly

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Sep 08, 2026

Kenny Ross Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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