Kenny Ross Ford

Love this dealership I always look forward to buying a car at Kenny Ross Ford. The salesperson always is so helpful and not your typical pushy salesman. Thank you Kenny I always look forward to buying a car at Kenny Ross Ford. The salesperson always is so helpful and not your typical pushy salesman. Thank you Kenny Ross Ford, you always make it so easy to purchase a car from you. Scott C More

CERTIFIED WARRANTY-NOT USEABLE In August I purchased a 2011 Ford Escape off the showroom floor. The car looked great. The salesman was nice because I have excellent credit. I was In August I purchased a 2011 Ford Escape off the showroom floor. The car looked great. The salesman was nice because I have excellent credit. I was told that a CERTIFIED USED CAR meant that there would not be any problems if something went wrong. I asked and was clearly told everything from bumper to bumper was covered. Because it was a used vehicle, I purchased the top of the line EXTENDED WARRANTY through Ford. About one day out, water was pouring out of my tailpipe. I took the car in and they said there was nothing wrong with it. About two days later, I notice one of my tires was low. I put air in it, only to find it low on air two more days later. I stopped and checked it out. There was a tiny pin hole in the side of the tire. I was told I would need four new tires because the wear would not match and it would ride funny. I decided to get four new tires on a one week old car. I bought them elsewhere for price. At five weeks into the purchase, the car started to sound loud and loss of power. I called KENNY ROSS. They said it was most likely my exhaust and it is not covered under the CERTIFIED USED CAR warranty. I said I have the gold package extended warranty. They said it was not covered under that warranty either. Extremely mad at this point, I just couldn't take it to KENNY ROSS for repairs. I got the muffler replaced elsewhere for about $600. You can see where this is going. I spend $17000 on the truck, $2000 on extended warranty, and was told to hit the road. More

bad service dealership to anyone reading these reviews, & for the record my name is chris ursiny and i am leaving a legit review for this business on me and my family's beha to anyone reading these reviews, & for the record my name is chris ursiny and i am leaving a legit review for this business on me and my family's behalf. please be aware of the fact that there is a very high probably that many if not all of the quote "positive reviews" are given and done by employees or possibly friends of the company and not actual paying clients like i was. i used to have them do the majority of my work for my past/present truck but quit going to them due to multiple service discrepancies in the past: i will list a few of them here for reference: one of the last times i went to kenny ross was with my old blue f250 4x4 2k5 6.0L truck, i had the "infamous bell housing leak" a lot of the 6.0 leakers had, eng. oil xxxxxxin a small amount on the trans bellhousing from the engine leaking somewhere on the bed plate gasket or on top of the engine, i made the usual appointment since i was still under oem ford factory warranty, i brought it in they "checked it out" the only thing the mechanic did was wipe the oil drip up and said there was "no problem" what a joke, they did not want to even find out where the oil leak was originating from! anyone with half a brain would have put in a UV dye in the oil and had me drive the truck around for a week and come back and shine a uv light to follow the oil trail to pinpoint the leak it's not that hard at all. another issue with their service dept was as follows, i had turbo related issues with the 2K5 6l diesel and after i had them fix it, upon my initial under the hood inspection at the dealer's lot before i left the parking lot, i found they broke my dipstick on my truck (while it was there for turbo cleaning service) and i found out about it and called them out on it the next day because apparently the service staff left already and it was only about 5:30pm!! the dealership wanted me to pay i think 70 for a new dipstick, i told them there is no way i was paying for an item they broke while the truck was in their possession. the 2nd issue was during the same incident, i had my change holder on the dashboard center console had about $10.00 in quarters in it when i dropped my 6l diesel truck off, when i picked it up a couple days later i found all the change stolen by some rat in the service dept., someone in the service dept apparently stole all my quarters i used for the turnpike and toll roads, talk about a classy place!! lastly, the only other reason me and my family ever used kenny ross ford was because of the outstanding salesman mr. jim steen whom my family bought 3 new/used vehicles from (ford focus, ford f150, ford f250) after they apparently fired him it was not the same dealing with the company, my personal opinion and advice, steer clear if you value your truck and your wallet, and never ever leave any kind of valuables, or money in your car for safe keeping. More

Still can't believe what I was told even when typing it My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constan My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constant squealing coming from the car that wasn't there when it was taken in. My wife called and they apologized and said bring it back and they would look at it and got her a rental car. So far everything was handled great. They said it was because there was a brake clip installed improperly on a rear tire and that was causing the problem. I changed the brakes myself before the car was taken into the shop and figured they looked at it and it must have been a mistake on my end but if that stops the squealing then it must have been the correct assessment. This was all done at no additional cost. After picking it up the car is still making a squealing noise but it comes and goes. I called in a week after picking it up to tell them about it. I had to talk to Ron Bettencort and then to Geoff Jordan. They said since the steering was the only thing serviced, unless there was a part that Kenny Ross did work on it would be my responsibility. I stated that my car left there squealing and Kenny Ross had me bring it back and told me it was fixed but still making the noise, so if they felt "responsible" enough to bring it back in the first time for no charge why is it different now. The response I got was that "WE DID IT AS A GOOD FAITH GESTURE BECAUSE YOUR WIFE HAD A NEWBORN BABY..." I had to laugh and asked if that is seriously a reason why that Kenny Ross does things differently for people that have 10 month old babies? He said yes because they were concerned for safety reasons especially when a baby is involved... I guess the second time around they don't care anymore? He offered for me to bring the car back in and they would do a visual inspection to make sure if it wasn't a material defect since it wasn't genuine ford parts (If so then I would be responsible.) I asked if that was the case then wouldn't that of been seen when they were looking for it the first time. He told me that not all technicians understand the chemical composition of the numerous compounds used in brake pads and the effects compression has on them and he would have someone that does. I asked him then if he is saying that not all his technicians know how to diagnose a healthy brake pad, to which he told me yes and I shouldn't put words in his mouth. He kept asking me what I expected from Kenny Ross. I told him I brought my car in and when it left it was squealing. When I called back, Kenny Ross felt there was reason enough to attempt to repair the reason, without charging me. Now when it is doing the same thing, just not as frequently, Kenny Ross is saying unless it was something they did service on then they are not responsible for. Which I think is wrong. They told me they fixed a problem and it isn't fixed. When I told him that obviously bringing it back would be wasting both of our times, just that if anyone asks me I would not recommend Kenny Ross, he told me he doesn't appreciate me threatening him. When I laughed and said I am not threatening I am just telling people me opinion and wouldn't recommend Kenny Ross he told me I was blackmailing him... During this call I didn't know if I should be mad or laugh at the stupidity of what was being said. So basically I would not recommend Kenny Ross for anything unless I guess you have a newborn baby. But if you do, don't go for brakes because not all technicians know what a good brake looks like. Also don't mention you won't recommend Kenny Ross because you will be accused of threatening and blackmail... More

Excellence Kenny Ross Ford in Adamsburg has sales associates that make purchasing a new car fun and really listen to what the customer needs are. In my opinion t Kenny Ross Ford in Adamsburg has sales associates that make purchasing a new car fun and really listen to what the customer needs are. In my opinion this dealer has the best associates around. This was my second new purchase from Kenny Ross Ford Adamsburg, their service is outstanding!!! Thank you Ben Scott!!! More

Happy owner of 2015 Mustang!!! I am very pleased with my new 2015 Mustang that I purchased recently. I will definitely come back to Kenny Ross Ford to purchase my next vehicle and I am very pleased with my new 2015 Mustang that I purchased recently. I will definitely come back to Kenny Ross Ford to purchase my next vehicle and tell all of my friends to come see Paul Sarp. More

Something Definitely Smells Fishy!!! RUN AWAY FAST!!! BEWARE BEWARE BEWARE OF FINANCE TELLING YOU YOUR CREDIT SCORES ARE LOWER THAN THEY ACTUALLY ARE.!!!! BEWARE BEWARE BEWARE!!! SOMETHING SMELLS FISHY!! BEWARE BEWARE BEWARE OF FINANCE TELLING YOU YOUR CREDIT SCORES ARE LOWER THAN THEY ACTUALLY ARE.!!!! BEWARE BEWARE BEWARE!!! SOMETHING SMELLS FISHY!!!! These xxxxxxxx should be turned in to the Pennsylvania Attorney General for fraud. They have an UN-trusting individual, Ben, I believe his name was, that works in finance. Never in my life have I dealt with someone that was as shady and sleazy as him. To approach my wife and I, who are potential customers with cash in hand, and NOT tell us who the bank was that he had an approval from, is very suspecting. Yes were are upside-down on our vehicle, but with KR giving $18000 and my wife an I coming up to $4000 cash, we would have only rolled $3167 over, this is nothing. When you are attempting to purchase a vehicle from a dealership and they won't give you the details about the bank because, in his words, 'they help me out in a lot of ways, do me a lot of favors, and I just can't tell you who they are unless we complete the deal." WHAT???? RUN AWAY....RUN AWAY VERY FAST!!! We would never complete a deal unless we know all the details upfront. What kind of scam is he running. Also to say our payoff was $20.00 higher than it is is just plain wrong. I mean, it's only 20 bucks, but Is the dealership that hard up that they have to make an extra $20, or was that just a $20 bill for his pocket??? I know the EXACT payoff to the penny, because I retrieved it from my bank the day of the deal before we went to the dealership. and he quoted it 20 dollars higher. xxxxxxx!!!! Not only is not telling us who the bank is ,suspect, (red flags are going up everywhere), but we have an approval from another bank for a loan of over $34000 at a rate of 6% and he states, "I couldn't get it to go through because there are certain parameters and if the numbers aren't right, I get little yellow triangles and it won't let me proceed." Again, WHAT??? If the numbers aren't right??? If the numbers aren't right for who?? Obviously for him and the dealership. The only positive thing I can say is salesman Doug Poko was a true gentleman. I feel bad for him that he has to lose a deal because of a xxxxxxx like the finance idiot we had to deal with. In all my life of buying vehicles from dealerships, including Kenny Ross in Wexford over 20 years ago, the salesman or finance person has shown us line by line what the selling price is, trade in price, taxes ,price owed, etc etc, and what the final numbers are. He came out with a small piece of yellow paper in his hand and didn't show us a thing. When I put my coat on to leave, disgusted after wasting 3 hours in your dealership and accomplishing nothing, he came back with some credit score forms, saying we needed to sign them because of government regulations. B.S. Number 1. I don't have to sign anything unless I'm purchasing from you and 2. the credit score you say was mine, is definitely not mine. I can GUARANTEE my score is 70 points higher than he said it was, and YES I do have a copy of it. This guy either has NO CLUE when he's talking with potential customers, what he's even talking about, or is just a flat out liar. My guess is FLAT OUT LIAR in an attempt to deceive the buyer and make the dealership more money, and he's not very good at lying. We ended up purchasing a 2012 GMC Acadia Denali from another dealer, a very reputable one, with a fantastic rate through 1st National Bank. This alone will tell you that he was definitely running a scam. Fortunately for my wife and I, this isn't our first rodeo, and we did the smart thing.... RUN!!!!!!!! Needless to say, Google,Yelp and Dealer Rater, is the way to go, to let others know....RUN, RUN AWAY VERY FAST, something definitely smells fishy. More

Worst overall experience to date Chris the service representative yelled at me and told me they did not want my business. For my full review check their fb or yelp reviews: Chris the service representative yelled at me and told me they did not want my business. For my full review check their fb or yelp reviews: More