497 Reviews of Kenny Ross Ford - Service Center
Everybody was very professional. I would definitely recommend him. I was taken care of from the moment when I walked in the door till the moment I left very courteous and very nice. I would definitely recommend him. I was taken care of from the moment when I walked in the door till the moment I left very courteous and very nice. More
had the works service on my 2022 ford Raptor in and out in a half hour in a half hour More
Ian Kelly was clear on explaining the process. Kind and patient great job. Great Job Kind and patient great job. Great Job More
Best service around. Alway fast, efficient and friendly. Work is first class and my Ranger always leaves newer than when we arrived. Alway fast, efficient and friendly. Work is first class and my Ranger always leaves newer than when we arrived. More
Megan was fantastic to work with. She made the process painless and her communication was excellent. Also, everyone at the collision center was very friendly and accommodating when I She made the process painless and her communication was excellent. Also, everyone at the collision center was very friendly and accommodating when I was there in person. More
Service Manager went beyond normal effort to have the repairs completed to my satisfaction. The reason for the visit was to clean out foam material which was moved into the heater blower/fan causing repairs completed to my satisfaction. The reason for the visit was to clean out foam material which was moved into the heater blower/fan causing vibration and eventual failure if not cleaned out. Kenny Ross Service cleaned out the heater to my satisfaction. The heater unit, unfortunately, has inlet openings, somewhere, that are not properly screened which allow foreign materials to be transported into the heater. The most common reason for this is mouse infestation. Even though K. R. service did a good job of cleaning out the foreign material, nothing seems to be able to be done to prevent it from happening again. What I mean is that there is no "Ford" fix for this problem. This is because the heater unit is poorly designed and Ford Corporate Customer Service refused to acknowledge that there's a problem. So, since I have to park the vehicle outside, I have to position sticky mouse traps around the wheels after every time I use the vehicle. I also have to spray the area around the inlet openings that are screened (above the firewall) with mouse repellent scents. What I just described is what the service advisor said to do to prevent the problem from happening again. I've installed a motion sensing camera to monitor rodent activity around the car and have found that there are three feral cats that patrol the area regularly. The only thing that has worked so far is the use of the sticky mouse traps that I have to position, around the tires, by getting down on my knees, (which is hard to do when you're 83 years old) every time I use the vehicle. When I purchased the vehicle, nobody informed me that I would have to purchase and position mouse traps around the vehicle and spray the engine compartment with mouse repellent every time I used the vehicle to avoid costly repairs, which aren't covered by extended warranty. Service Manager exercised extreme patience dealing with an extremely frustrated customer during this ordeal. Unfortunately, there is no guarantee that the problem will not reoccur if I don't continue to use the mouse traps. Also, this problem is so prevalent that an internet "help forum" exists to advise other Ford Transit Connect owners of ways to live with the problem. Can someone get Ford Corporate to do something to remedy this problem? Thank you, More