Kenny Ross Subaru

Great Experience Everyone was pleasant and easy to work with but most important, I believe they were honest. Mike worked very hard to get me the vehicle I wanted whic Everyone was pleasant and easy to work with but most important, I believe they were honest. Mike worked very hard to get me the vehicle I wanted which was very much appreciated. Mike is down to earth and made me feel as if he truly cared about my experience and the Subaru product. He was very knowledgeable and was able to answer my questions. Being a woman, I have been used and abused over the years when purchasing vehicles. I have walked out on deals because of lies and being patronized. I ended up at Kenny Ross because I was lied to at another Subaru dealer. They are a great dealership and Mike is a very good representative. I also worked with Newton on learning the features of my new car. That was also a great experience. He was patient with me and did a great job. All said, it one of the better car buying experiences and I have already recommended Kenny Ross to people I know. More

Great service I ended my current Forester lease and was looking to upgrade to the Forester Premium with the all-weather package. They had the 2020 models which hav I ended my current Forester lease and was looking to upgrade to the Forester Premium with the all-weather package. They had the 2020 models which have added more standard features. I especially like the advanced adaptive control. More

Great Experience In for my annual inspection and 5,000 mile check-up. The staff is always friendly and polite. The waiting area is clean and customer friendly with s In for my annual inspection and 5,000 mile check-up. The staff is always friendly and polite. The waiting area is clean and customer friendly with snacks, coffee and other beverages. Talking to other customers while I waited, all commented on how honest they feel the dealership is. One had gotten an over-$5,000 estimate from another dealership for work Kenny Ross said wasn't needed. Instead, he was going to be paying a $100 deductible for a more minor repair that was covered on his extended warrantee. So glad I got my Subaru Crosstrek at Kenny Ross. From the salesman to the service people to the clerical staff, they are great!!! More

Great Tansaction! We purchased a nice used car from a great and personable salesman - John E Blair. The paperwork process was efficiently executed and the vehicle was f We purchased a nice used car from a great and personable salesman - John E Blair. The paperwork process was efficiently executed and the vehicle was freshly washed and detailed and ready for delivery. We would definitely reach out to John for any of our future automotive needs. More

New Subaru purchase! Great experience in purchasing my new Subaru- great prices AND honest, knowledgeable, friendly salesmen. I will definitely return and highly recommen Great experience in purchasing my new Subaru- great prices AND honest, knowledgeable, friendly salesmen. I will definitely return and highly recommend to purchase from this dealership! More

Inspection All was the usual good experience. I was disappointed when employee called me “sir” not really suing attention. Paper mat and mirror hanger left in my All was the usual good experience. I was disappointed when employee called me “sir” not really suing attention. Paper mat and mirror hanger left in my car and no car wash. These are little things but again not Kenny Ross’s usual top notch customer service. More

Service Dept Always seem to accommodate you when your in for service. Quick and convenient. Kenny Ross Subaru Located in North Huntingdon is a place for your next Always seem to accommodate you when your in for service. Quick and convenient. Kenny Ross Subaru Located in North Huntingdon is a place for your next Subaru More

Check and replace front and rear brakes. Upon arriving at my 7:00am scheduled appointment, two service employees welcomed me and we’re ready to take care of my vehicle. After checking my car Upon arriving at my 7:00am scheduled appointment, two service employees welcomed me and we’re ready to take care of my vehicle. After checking my car, I was given a couple options to repair my brakes. The work was performed in a reasonable time and all my questions were answered. I wasn’t able to Pair my new mobile phone to my car, so another service employee was immediately available to assist and solve the problem. All service employees were friendly, helpful and willing to assist with the care of my Subaru Legacy. My car has been serviced at this location for the past 4 years and I will continue to visit here in the future. More

Waste of time, zero customer focus I had a terrible experience with this dealership. As an existing sales and service client, I was attempting to purchase a new replacement vehicle for I had a terrible experience with this dealership. As an existing sales and service client, I was attempting to purchase a new replacement vehicle for my 2015 model. I asked about pricing through the internet chat and was told that I couldn't have leather interiors in a new CrossTrek, which was crap because my current model and the Subaru website both had that. The internet person fought back and forth with me, only finally conceding when I shared screenshots from the Subaru website. I scheduled an appt to have my trade appraised and, when I drove the 40 minutes to the dealership, was stood up by the sales person. I waited 2 hours and left. I was clear about the interior and exterior colors that I wanted, repeating myself in multiple texts and conversations....the sales rep ordered wrong interior color and I had to wait another week to get the right one in. Calls were not returned...bad information was given...and then, I was promised a price point that, when I drove the 40 minutes to finally pick up my car, after more than 5 weeks of back and forth, wasn't honored. I walked out, telling Kenny Ross Sales leads that they were losing both a sales and service customer, went to Sendell Subaru and bought the car I wanted within 2 hours. I learned that the Kenny Ross team doesn't work on commission...and it shows. They didn't care if I bought a car or was happy with their service. Lost me for life. More

Convenient and thorough I called to schedule appointment for a routine oil change yesterday, I got in the next day and I was able to pick my appointment time, I arrived for m I called to schedule appointment for a routine oil change yesterday, I got in the next day and I was able to pick my appointment time, I arrived for my appointment and recognized that in 2 wks. my State Inspection would be due in October, I asked the service guy if I was able to do the Inspection also today other than coming back and he said yes, no problem-AWESOME.... he saved me a trip! More