Kenny Ross Subaru - Service Center

I was super impressed with Kenny Ross Subaru, and will bring my car there from now on. bring my car there from now on. More

Hadn’t been to this dealership in some time. My spouse generally takes the car in. Wasn’t sure what to do once I pulled in. Two gentlemen were in the area. One finally came over and provided My spouse generally takes the car in. Wasn’t sure what to do once I pulled in. Two gentlemen were in the area. One finally came over and provided direction to go to service desk. Text message that car is complete are helpful. I saw other customers have a service associate come out to waiting room and provide a verbal update. That didn’t happen for me, so I went to service desk and was told that someone would be out in 10 minutes. After I wanted 20 minutes I went back to the desk. The service associate then started printing my paperwork. He asked for signature with no explanation of the various forms. I took a few minutes to quickly view them. I asked about the separate charge for gloves, goggles, and rags. Was told the charge is a state requirement. That seemed odd to me. Associate was polite, but seemed uncomfortable when questioned. Not impressed with his customer service skills. Waiting area and amenities are very nice. I was there for about 2 hours for inspection and emissions testing. Not sure if that is typical or not. Expected to be there about 90 minutes. Your site is a busy center so perhaps that contributed to my observations. Thank you. More

I have no problem with the dealership. My problem is with Subaru. I brought my 2024 crosstrek in for an annual state inspection. My car has 19400 miles on it. I was told it failed due t My problem is with Subaru. I brought my 2024 crosstrek in for an annual state inspection. My car has 19400 miles on it. I was told it failed due to inside tire wear. I called customer service. They refused to help me in anyway. I will be getting rid of my subaru and going to a completely different retailer. This was my 5th and last subaru. This is unacceptable customer service! More

Excellent service department. Very professional, knowledgeable, courteous, friendly and helpful. My family has always dealt with Kenny Ross and always will. Very professional, knowledgeable, courteous, friendly and helpful. My family has always dealt with Kenny Ross and always will. More

Had to stop for an emergency driving from Pittsburgh to Delaware. While unfortunately we were delayed 2+ hours the service dept was helpful, taking care of our problem - even pointed us towards a place we Delaware. While unfortunately we were delayed 2+ hours the service dept was helpful, taking care of our problem - even pointed us towards a place we could have lunch. More

Good service, and Newton is a very good resource for using functions of the vehicle. using functions of the vehicle. More

The team was incredibly professional. Steve Runion was so helpful! My car was fixed in such a short time. Steve Runion was so helpful! My car was fixed in such a short time. More

Easiest car buying process we have had as of yet! Friendly staff from the moment we walked through the door for a test drive, to the financing department… Keep up the great work:) Friendly staff from the moment we walked through the door for a test drive, to the financing department… Keep up the great work:) More