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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
1,938 Reviews

1,939 Reviews of Kenny Ross Subaru - Service Center

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April 05, 2023

The process was explained before I handed over my keys. The service was done within 45 mins. Attendant gave me the run down and I was out the door in under an hour. More

by BUMMYTHECAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Krydick
Apr 05, 2023 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 05, 2023

My appt was for a state inspection. No comm. I assume everything was ok and the inspect took about 1 hour and 20 minutes. I was contacted when the work was done. ( My car was not washed More

by WIZARD_2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2023

Always an efficient , friendly and knowledgeable service department - clean waiting area and easy check out process More

by GROEGLERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Krydick
Apr 06, 2023 -

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 04, 2023

Service is always fast and friendly. Very good dealership all around with sales and service. More

by 51ASST2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 03, 2023

I was treated disrespectfully by the staff working the desks at the service center. I will be highly unlikely to return to this dealership due to my experience. More

by SBUSCH755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Runion
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hastings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure of other employee , Jakob Krydick
Apr 03, 2023 -

Kenny Ross Subaru responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 03, 2023

Found an independent mechanic to do the job for $2000. 00 less than the Kenny Ross estimate. He actually did more work than what Kenny Ross would have done and car is running fantastic. More

by JACKIEANDRON111100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Kenny Ross Subaru responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 01, 2023

excelliant as usual. 2 leases 6 yerrs of great service. good place to be when your not home. More

by QUAKER7474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Krydick
Apr 03, 2023 -

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 01, 2023

Friendly technicians, work was done well. My only request would have been more direct communications informing me of progress since it took ten days. The loaner car was nice. More

by MANVERSUSMOTHERNATURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Kenny Ross Subaru responded

We appreciate your feedback and are eager to better your return experience.

March 31, 2023

The technicians were very friendly, hospitable, and knowledgeable! They treated me with respect and helped me understand what was going on with my car. They explained everything thoroughly and provided More

by anonymous1638
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Krydick
Apr 03, 2023 -

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 30, 2023

Having battery issues and took car to dealership multiple times. At one point a brand-new $250 battery died in 4 days. Was told to put battery on a tender...dying in 4 days is not a tender issue. Ended up More

by JLS341
Recommend Dealer
No
Employees Worked With
don't know
Mar 30, 2023 -

Kenny Ross Subaru responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 30, 2023 -

JLS341 responded

Will email info.

Apr 06, 2023 -

JLS341 responded

Emailed contact info a week ago but did not receive a response.

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