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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
1,938 Reviews

1,938 Reviews of Kenny Ross Subaru - Service Center

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August 14, 2022

We received friendly quick service. I would definitely continue to have service done there. Thanks More

by KIMINLINEHOCKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 12, 2022

They was respectful, quick, & they gave me a loaner while they fixed my recall.... it was an easy & hassle free visit.... also I could have had my car back that same day if I wouldn't of had to work... More

by Ashley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 12, 2022

Took my Forester in for airbag inflator recall. When I picked up the car, my audio setup had been disconnected and not reconnected. Seat had been moved and was in between notches, so when I stopped More

by COOKIEMECH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Kenny Ross Subaru responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@kennyross.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Aug 13, 2022 -

COOKIEMECH responded

I don't think I wish to publish my name in this review, but I will certainly send it by email to the address above. My concern is that if the technician performs work in such a sloppy manner that it is exterally obvious, has the critical work that I cannot see (airbag inflator R&R) been done to a higher standard? I'm sure that the wiring was correctly plugged in (or there would have been an indication on the instrument panel), but is everything else mechanically correct? I don't want to have to wreck the car (with a passenger present) to see if the passenger airbag deploys properly. At this point I'm sorry I had the recall work done. I don't really believe that the original airbag inflator would have failed to work properly, since the car has never been exposed to high humidity conditions for extended periods (it sits in a climate-controlled garage).

August 11, 2022

Service went well, service advisor was pleasant and presented issues found that I told him I would have to come back for. I was disappointed when I found later that the service advisor did not use the More

by KTR_BIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Kenny Ross Subaru responded

We appreciate your response and will be here for any needs you should have in the future. Have a wonderful day!

August 11, 2022

Service Personnel are great to work with, I feel they are doing all they can do to get my Jeep I just purchased safe to drive. Service Manager Bryan explained the work that was being done. Can't wait to see More

by jslawson55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Kenny Ross Subaru responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 11, 2022

When I brought my car in they found the problem and were thorough. They told me to call my insurance company for coverage of the bill so I didn't have to pay a huge bill. They also loaned me their courtesy More

by CUR196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 11, 2022

I was in for my first oil change and tire rotation. I was surprised as to how quick if was finished. Great job More

by NSHAW102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 11, 2022

Fast and reliable repair of my rear wheel bearings! The service even included a car wash. More

by LIZMORRIS
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 10, 2022

Great to deal with during my purchase, service appointments and collision center repairs. Always easy and fast. More

by CHRISTINESUNDRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weirs
Aug 10, 2022 -

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 09, 2022

Service area was clean and bright. Everyone there was friendly and courteous. Service was fast. More

by DJPOTTER123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory M. Norton
Aug 09, 2022 -

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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