Kenny Ross Subaru - Service Center

Prices are somewhat high but overall everyone was very nice. Great customer service. Happy Customer nice. Great customer service. Happy Customer More

They helped us with an issue with our car warranty and my the repairs in a timely fashion the repairs in a timely fashion More

The staff at the desk were very friendly and helpful. They try to get you in and out as quickly as possible, which I appreciate. They try to get you in and out as quickly as possible, which I appreciate. More

Advisor was very helpful and knowledgeable. He provided updates on service and recommended maintenance. Waiting area was comfortable and provided refreshments to customers. He provided updates on service and recommended maintenance. Waiting area was comfortable and provided refreshments to customers. More

Wonderful customer service department. Very comfortable waiting area, it was well stocked with snacks, coffee and other drinks. My vehicle was completed in a timely manner. Very comfortable waiting area, it was well stocked with snacks, coffee and other drinks. My vehicle was completed in a timely manner. More

I never want to have to write this, but I arrived at 9:20 for my 9:30 appointment. I could see that my car was taken back within a reasonable time maybe 10 minutes. I waited and heard nothing, So at 11:15 I for my 9:30 appointment. I could see that my car was taken back within a reasonable time maybe 10 minutes. I waited and heard nothing, So at 11:15 I checked my app for my MySubaru and saw that the last time my car was started was 11:02 So I figured things were moving along. I waited longer… and more time when by. At 1:10 I went to the desk to ask about my car, it was only getting an AWD alignment. The nice young man at the counter, looked for my paperwork and could not find it. He then excused himself to look for my car. He couldn’t find it. He went looking again and apologized. He did come back to say he found it. He said there would be no charges and let me know my car was over in the lot. It still had all the plastic and paper in it from the service. I am very disappointed in the almost 4 hours it took! More

Steve was extremely helpful. The team was able to fix the window malfunction. Thank you for the great service! The team was able to fix the window malfunction. Thank you for the great service! More

I appreciate the free use of a loaner car so I can easily carry on with my day while my car is in for service. carry on with my day while my car is in for service. More