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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
1,940 Reviews

1,940 Reviews of Kenny Ross Subaru - Service Center

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June 10, 2023

This dealership is terrific, but this car is a nightmare. Never again Subaru, I’m sorry to say. More

by PAMELAB99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Kenny Ross Subaru responded

We appreciate your feedback and are eager to better your return experience.

June 09, 2023

Services, Sales, and Finance were top notch! Thank you for a great experience and relaxed day! More

by TSOBOTA14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Smith, Vinnie Jendeski
Jun 09, 2023 -

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

June 07, 2023

Worst experience ever. Took an engine to them and at thousand miles it dropped a valve and kicked rockers off and blew up and they wont take care of any of it they just ref More

by SUPERCITYAUTO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Howard Boughter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Kenny Ross Subaru responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jun 08, 2023 -

SUPERCITYAUTO15 responded

Your Service manager is choosing to ignore me and not help or refund my money. They could have put a new engine in the car cheaper than they cost me by improperly repairing mine and now I had to buy an engine. The are hacks and liars. They took the engine apart to check for issues and said none were found and reassmbled it and shimmed valves and as I can see now is way to tight and it dropped a valve and kicked other rockers off. They need to do something about it except ignore a collison center that went to them for help

June 07, 2023

My appt. was at 4pm and was done by 5pm. Appreciate being on time and not having to wait. More

by WARDCINDY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 07, 2023

I bought the car because of Jesse (I believe was the GM of Sales) and the commitment he told me of Kenny Ross Subaru, sales, service and staff. So far, Jesse was spot on the commitment of Kenny Ross Su More

by GRVS54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakob Krydick
Jun 07, 2023 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 07, 2023

Kenny Ross Subaru is a wonderful dealership there service department is fantastic Brian is a blessing he is so good with the customers when I called last night he was off for the evening I had a problem with More

by REENIELINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Jun 08, 2023 -

Kenny Ross Subaru responded

We appreciate your continued and ongoing support.

June 04, 2023

Had an appointment at 4PM. I was done by 5PM. Always appreciate being taken care on time. Thanks More

by Suneel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Kenny Ross Subaru responded

Great to see you back with us again!

June 03, 2023

In addition to the other routine service items I had also alerted the service advisor that the alarm icon on my dash was constantly flashing and the car was "chirping." That problem WAS NOT resolved. After More

by FANCY.CREATIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Runion
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Kenny Ross Subaru responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 03, 2023

We love this dealership as we have been buying and servicing our cars here since we bought our first used 2002 Outback Wagon in 2004 when they were known as Hamilton! More

by JORIMI00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Kenny Ross Subaru responded

Great to see you back again so soon!

June 02, 2023

They were good to work with, service was fast. They are friendly and helpful, answering all my questions. Would recommend to anyone. More

by GOJO04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Siefers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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