I've bought two used "program vans" -- 15 passenger Ford E350 XLT vans from Kerlin in the past. It was a good experience, and I wanted to repeat it. I've always trusted Kerlin.
Well, perhaps I was too vague when I described what I wanted when I came to them in October and said I was hoping they might locate another used E350. I do know that one of my contacts along the way exited Kerlin without my knowing it and weeks went by without my hearing from them.
Bottom line is, I needed the van. I was motivated by a high mileage (272,000) van I needed to upgrade, and a tax burden I needed to alleviate.
For some reason, this time around Kerlin didn't take my request seriously. I ended up finding a van on my own, traveling 100 miles to get in on December 30 -- just under the wire to meet my tax write off deadline.