Kernersville Chrysler Dodge Jeep Ram

Technically bought two cars in a row from them. They clawed one back because of "transmission problems" after I'd already bought it! The second was a lemon... with transmission problems. My previou They clawed one back because of "transmission problems" after I'd already bought it! The second was a lemon... with transmission problems. My previous car before this had been totaled by a teenager who t-boned me. This dealership knew this, and after their shady behavior, I feel completely taken advantage of and lied to. Read on for the full story. (And why I'm now taking out a $4000 personal loan to repair a bad transmission two months after buying a car from this dealership... On top of my car payment.) TL;DR: Buyer beware, get your used cars elsewhere. Also, their "customer resolution number" is just voicemail that no one ever answers. They reply to all the bad reviews with a voicemail number that does nothing for anyone... Originally I bought a Subaru Outback at an amazing price, only to have them call me back and tell me they'd finished all their inspections and it had a bad transmission and they couldn't sell it to me. What an honest place, right? I was impressed by this, so I come back in and they put me in a Subaru Forester for nearly twice the price and tell me it's passed all its inspections and is good. Two months later... I'm on the side of the road with a BAD TRANSMISSION. The Subaru Dealership says there's no way this place inspected the transmission and didn't know it was bad (that wasn't the only busted part, either! It gets worse!). So, Kernersville Chrysler Dodge "inspected" it and sent me out the door with a Forester with a bad transmission. After refusing to let me out the door with a much cheaper Outback with a bad transmission. If they'd have just sold me the original Outback I'd already purchased, I would have been able to replace the transmission in it and come out spending FAR less money than I did in their scam of bringing me back in just to send me back out in a more expensive car. I had previously been recommending this place, but now I'm telling everyone to stay away. What was the point of refusing to sell me a much cheaper car with a supposed bad transmission, only to send me out the door with a more expensive car with a bad transmission, if only for this place to profit more money? Did they realize they'd underpriced the Outback and need to claw it back from me, and any excuse would do? Did they not inspect the Forester at all? I'll never know at this point. All I know is that it was all deeply dishonest, scummy, and a scam. I am fortunate enough to take out a personal loan and finance SOME of these repairs (not all), but not all could take this financial hit. It will be months before I can fix the axles, the spark plugs, and any other surprises we find. Right now the car is sitting idle while I fund the transmission repair (but let's be honest, two months after buying a car, I shouldn't be taking out a $4000 loan to repair a bad transmission, on top of my car payment!). To top it off, the Forester I bought has worn down and leaking front axles on both sides, yet somehow it passed Kernersville Chrysler Dodge's inspection with flying colors. Along with spark plugs that haven't been changed in... maybe ever. That's another $500. That inspection was REALLY thorough. (That's sarcasm, if you can't tell.) The Subaru Dealership straight up tells me there's literally no way anyone inspected this car in the last 8 months and didn't notice the LEAKING from long-term wear and tear. Either they literally don't inspect their vehicles like they say they do, or they're content to let some people drive off with horrible problems. I had a terrible feeling after they clawed back the Outback I originally bought, but I ignored that gut feeling and now I'm paying thousands for it. I literally offered to keep the Outback and buy my own transmission and they refused. I should have stuck to my guns and made them give me the keys, since they already had my money, and all paperwork and contracts had already been signed. I would have paid SO MUCH LESS in More

Great selection of vehicles, great people to work with. Carmen Lopez was very helpful in every way, thanks. Carmen Lopez was very helpful in every way, thanks. More

Great experience. Mike made the buying process easy and there were no surprise charges tacked on at the end. We took our time and test drive 3 vehicles and never once Mike made the buying process easy and there were no surprise charges tacked on at the end. We took our time and test drive 3 vehicles and never once did we feel rushed. More

I called from Henderson, North Carolina, spoke with a gentleman named Daniel, who was absolutely easy-going easy to understand and articulated his words clear enough for me to understand and make a decis gentleman named Daniel, who was absolutely easy-going easy to understand and articulated his words clear enough for me to understand and make a decision. His response was quick and he was knowledgeable about the products and my purchase I was able to do most of the things from My place of business and when I got there, we were not there longer than 45 minutes to buy a Truck and get out the door that is superior customer service also worked with Matt who was my sales representative when I arrive excellent service all the way around thank you guys for making my purchase easy Jonathan The finance manager was quick and able to get me out of there in a flash thank you guys. It was worth the drive. More

Daniel Valdés is an amazing employee, he goes above and beyond for his customers. He made sure we were put in what we were looking for and wanted! I am very pleased with the service Daniel gave us and woul beyond for his customers. He made sure we were put in what we were looking for and wanted! I am very pleased with the service Daniel gave us and would definitely return for his services! More

Very disappointed with dealer . I drove over 1 hour to dealership . Before I came to dealer I called to see if car was there. They said it was on lot and if I wanted to put a 500 do I drove over 1 hour to dealership . Before I came to dealer I called to see if car was there. They said it was on lot and if I wanted to put a 500 dollar deposit to hold car . I said that I was coming over to see car I got at the dealership and asked for Venessa a gentleman asked who I was looking for I told him he said he was manager of internet sales and would get Vanessa and ask us to wait inside . He then asked what car we were looking for we told him he found on internet. He then asked what said he woul go get car safer waiting over 20 minutes he came back and said he was sorry but someone was taking the car for a test drive. If he was the manager you would think that he would that someone was looking at car . Also he never did so us Vanessa that ask that we asked for her when we got there. . I was very disappointed as we lost a lot of time and gas to arrive there at 2:30 as we told Vanessa we will . This is the oldest scam in the books put a car on the internet for sale at a little lower then the average selling price , when you go to look at car they tell you it’s sold and try to sell you another car More

Amazing work. Everyone there is fantastic. Daniel Blades made everything run smoothly and helped us leave with a new car as soon as we got there! Everyone there is fantastic. Daniel Blades made everything run smoothly and helped us leave with a new car as soon as we got there! More