Kerry Toyota

Took my Mom’s car in for maintenance, 2019 with little miles, they were honest with us and only did what was necessary! miles, they were honest with us and only did what was necessary! More

Ryan did a great job with explaining the ordering process and explaining all the new features in the car. and explaining all the new features in the car. More

Desk personnel need to greet service customers when they 1st walk in. "Hello I'll be right with you if you can give just a minute". Or "hi I'll be with you in just a moment if you can stand right over her 1st walk in. "Hello I'll be right with you if you can give just a minute". Or "hi I'll be with you in just a moment if you can stand right over here". Don't just continue on current task being completed on computer for several minutes before being looked at. When I walked in from being given my oil change appointment slip there were 3 employees all at computers. None of them bothered to acknowledge me standing there waiting to be initially processed until a minute or 2 later. This is not uncommon at this Kerry location. More

They did great reviewing what they fixed and how to manage the car to avoid future issues- Kevin was so flexible and professional. manage the car to avoid future issues- Kevin was so flexible and professional. More

Greg was pleasant, friendly and helpful. He answered all of the questions I had, and made the visit simple. He answered all of the questions I had, and made the visit simple. More

Greg was friendly and personable. He made everything clear and easy to understand. Would recommend him to anyone. He made everything clear and easy to understand. Would recommend him to anyone. More

Ordered a car limited available. When received ,not the one I was told I ordered. Leased vehicle was due to return .Was told have to wait another month to receive desired vehicle and When received ,not the one I was told I ordered. Leased vehicle was due to return .Was told have to wait another month to receive desired vehicle and would cost more. More

Great everyone is nice and helpful Need to bring back Carl Everyone is very nice Carl Everyone is very nice More

It was good I asked for the lane assist to be turned off but it wasn't but it wasn't More

Like the car I got, salesman asked too many personal questions and didn't listen well to anything we said and kept asking the same things over and over. He was nice but was starting to get on mine and m questions and didn't listen well to anything we said and kept asking the same things over and over. He was nice but was starting to get on mine and my daughter's nerves a tiny bit. He did drive the vehicle down from covi gton and followed us all the way to Harrison Ohio to get our payment. That was very nice of him, but I just wanted to yell PAY ATTENTION!!! Overall though, it was a pretty good experience. More