Key Acura of Portsmouth

Excellent dealership Key Acura is so easy to deal with. From my sales rep John, to Amanda and Mark in service. I will be back again and again. Jim Key Acura is so easy to deal with. From my sales rep John, to Amanda and Mark in service. I will be back again and again. Jim More

Fast transaction for new car Brought MDX in for oil change, left with a new MDX. Was not part of the original plan, but Key made it fast, fair, and fun. Brought MDX in for oil change, left with a new MDX. Was not part of the original plan, but Key made it fast, fair, and fun. More

Burns 2020 Acura TLX purchase at Key Acura John Rydin made our car buying experience easy, pleasant and stress free! One minor glitch occurred when system was not updated with agreed upon purc John Rydin made our car buying experience easy, pleasant and stress free! One minor glitch occurred when system was not updated with agreed upon purchase price but this was easily corrected. More

Excellent experience! I can’t say enough about Tyler Plumer and the entire staff at Key Acura. I have been a loyal Honda owner for many years but wanted a step up while kee I can’t say enough about Tyler Plumer and the entire staff at Key Acura. I have been a loyal Honda owner for many years but wanted a step up while keeping Honda reliability. I went to Key Acura one year ago and test drove the RDX. I LOVED it but the timing wasn’t right. I asked the staff to reach out periodically with any great offers, which they did while still respecting my “not yet ready” position. No push, no annoying sales pitches. One year later, my 14 year old daughter and I ventured over while the rest of the family was away for the day. We met Tyler, who was friendly, EXTREMELY knowledgeable and carried through with the low pressure feeling I got a year ago. I tried the MDX this time and fell in love with it immediately. Tyler walked us through all of the incredible features, made us a very fair offer on our 8 year old trade, gave us an excellent package and deal and we left with the MDX that day. Tyler has stressed that the process doesn’t end there. He gave us his cell number and a genuine promise to always be available for questions. He made an excellent impression and I know I will be purchasing Acura vehicles from him and Key Auto in the future! More

Great! Entire staff helped to make new car purchase a breeze. Very helpful. Spent as much time as I needed to assist in acclimating to new vehicle. Entire staff helped to make new car purchase a breeze. Very helpful. Spent as much time as I needed to assist in acclimating to new vehicle. More

Quick, easy and friendly! I had a great experience at Key Acura. Tyler was very knowledgeable, friendly, relatable and upbeat. The manager was very good at his job. He made the I had a great experience at Key Acura. Tyler was very knowledgeable, friendly, relatable and upbeat. The manager was very good at his job. He made the entire process easy to understand and he was very open and honest about the financing details. We will be going back again! More

Great experience It was pleasure to work with Tyler and Mike .. Very helpful and informative.. Tyler is still a helpful resource in learning the ins and outs of the RD It was pleasure to work with Tyler and Mike .. Very helpful and informative.. Tyler is still a helpful resource in learning the ins and outs of the RDX. More

Bluetooth Issue So I have been to Key Acura for the same services related issue now 4 times where my 2019 Acura RDX Tech Package is dropping calls whenever I am on a So I have been to Key Acura for the same services related issue now 4 times where my 2019 Acura RDX Tech Package is dropping calls whenever I am on a call regardless if it’s plugged in to Apple Play or just straight Bluetooth and it’s beyond frustrating when you are being told that they have checked it and everything seems to be operating correctly and when you drive off and going down the road it happens again while you are on the phone. On the 4th visit they are now putting blame on Apple Car Play has an update coming out in a month however it doesn’t work even when not using Apple Car Play. I am beyond frustrated and have contacted Acura Customer Service to open up a complaint because I want out of a vehicle that is not going to work property that you have spent $45,000+ on and I am getting basically nowhere with service as I have been working with a service writer Mark who is extremely nice but obviously the problem is not fixed and the service manager Amanda from the first visit Basically made me look like a fool you asking me is it just happening in certain areas maybe that’s the problem and I told her no repeatedly and happens anywhere and everywhere so then to hear her come back and say we can’t find anything and we can’t duplicate any problems so we think it’s just probably something that happens is not an acceptable answer and the other thing that’s beyond frustrating is when you call the service department I guarantee you 9 1/2 times out of 10 you will have to leave a voicemail message because nobody picks up the phone to answer because they clean everyone’s busy that is beyond frustrating and when you call and leave a message directly on Amanda’s phone number basically made me look like a fool asking me is it just happening shirt. And I told her it happens anywhere and everywhere to hear her come back and say we can’t find anything we can’t duplicate any problem just probably something happens is not acceptable and the other thing that’s beyond frustrating it is when you call the service department 9 1/2 times out of 10 will have to leave a voicemail message because nobody picks up the phone to answer because everyone when will you call and leave a message directly on a man by his phone number Because she called and left you a message and you have told her to give you a call back and you do not get a callback from her to me that is extremely extremely poor customer service I am absolutely 100% satisfied with this vehicle with the service and will never ever own another one for anybody that is reading this I would strongly consider checking this issue out thoroughly before you purchase because she called and left you a message and you have told her to give you a call back and you do not get a callback from her to me that is extremely extremely poor customer service I am absolutely 100% dissatisfied with this vehicle with the service and will never ever own another home for anybody that is reading this I would strongly consider checking this issue out thoroughly before you purchase an Acura. More