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Key Acura of Portsmouth
Portsmouth, NH
391 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 391 reviews
August 21, 2019
very pleased with appointment. Service writer was polite, knowledgeable, and professional. Service performed on time as schedule. Service review was complete and fully explained. Service writer was polite, knowledgeable, and professional. Service performed on time as schedule. Service review was complete and fully explained. Although I purchased my Acura in Florida, it is xxxx nice to have a dealership up here that I can trust and depend on for service when needed. More
by TOM.PLANTE
Verified CustomerEmployees Worked With
Thielly Halliday
August 19, 2019
Key programming The service tech was knowledgeable and helpful. The customer service rep was accurate in the estimated duration of the service and cost. They were abl The service tech was knowledgeable and helpful. The customer service rep was accurate in the estimated duration of the service and cost. They were able to schedule us for the same day we called. We would recommend this service center. More
by Katie
Employees Worked With
Thielly Halliday
August 19, 2019
Staff was wonderful and the process was painless. I've owned Acura MDX's for 10 years and just bought #3. So, I already knew what I wanted and the Rawle Samuel from the sales team went all out to f I've owned Acura MDX's for 10 years and just bought #3. So, I already knew what I wanted and the Rawle Samuel from the sales team went all out to find it and get to the dealership within several days. They gave me top dollar for my 2014 trade-in and I was lucky to get the benefit of several Acura incentives. It was a no hassle transaction! I've also have had all my maintenance done at the dealership and am so pleased with the entire service team. I'd highly recommend Key Acura in Portsmouth, NH. More
by LEUCA
Employees Worked With
Other Employees :
Amanda Wickert, Michael Ducharme, Thielly Halliday
August 19, 2019
Oil Change Plus My car is running much better! Service recommended new fluids for transmission and rear differential. Seems to have made a difference. A much smooth My car is running much better! Service recommended new fluids for transmission and rear differential. Seems to have made a difference. A much smoother ride! More
by MDX Driver
Employees Worked With
Amanda Wickert, Mark Turner
August 17, 2019
Manufacturer Recall - Service My vehicle had a manufacturer's recall. I arrived early and my vehicle was checked early. The service was excellent, the work in a timely fashion. Wo My vehicle had a manufacturer's recall. I arrived early and my vehicle was checked early. The service was excellent, the work in a timely fashion. Would recommend to all my friends. More
by valeriegeary
Employees Worked With
Thielly Halliday
August 17, 2019
Sales they way it should be ... John Rydin is great! I've worked with John a few times over the years. It's always been a pleasure and just truly simple in dealing with him each time. There's no games, e I've worked with John a few times over the years. It's always been a pleasure and just truly simple in dealing with him each time. There's no games, etc. Just simple and fair numbers ..... really the way sales should be. He's got my loyalty in getting any Acura - totally worth the 1+ hour drive to the dealership. Even though I have multiple dealerships near where I live. Need an Acura? John's your man .... More
by spwith
Employees Worked With
John Rydin
August 16, 2019
Efficient & Thorough My experience was easy from calling to schedule through the end. They were thorough and communicative. A truly great experience. Especially Mark who w My experience was easy from calling to schedule through the end. They were thorough and communicative. A truly great experience. Especially Mark who was great and super friendly! More
by Mdx_75
Employees Worked With
Mark Turner
August 13, 2019
Oil consumption check visit My service was a quick oil consumption check. It was quick. Waiting area has WiFi. Facility location was not convenient. Too few dealerships in NH. My service was a quick oil consumption check. It was quick. Waiting area has WiFi. Facility location was not convenient. Too few dealerships in NH. More
by tbgb
Employees Worked With
Amanda Wickert
August 12, 2019
Major Service Needed My recent experience was outstanding. They diagnosed the issue I originally came in for and identified another issue. They scheduled a follow-up app My recent experience was outstanding. They diagnosed the issue I originally came in for and identified another issue. They scheduled a follow-up appointment to do that job. When my alternator blew on my way home they did all the servicing the following day and provided a loaner. The service reps were terrific. More
by bdodds
Employees Worked With
Mark Turner, Thielly Halliday
August 09, 2019
Friendly and helpful. Uncomfortable waiting area The service department does a terrific job and are always friendly and helpful. No complaints there. I just wish the waiting area was a little more The service department does a terrific job and are always friendly and helpful. No complaints there. I just wish the waiting area was a little more comfortable and that parking your car when you come for service was easier More
by linda.harville
Employees Worked With
Amanda Wickert, Mark Turner, Thielly Halliday
