Key Acura of Reno

I worked with James this time. Brian wrote the order but was off for a few days. Brian is my regular advisor. James was very good also. Brian wrote the order but was off for a few days. Brian is my regular advisor. James was very good also. More

The experience with good. However, I am disappointed that they charge a service fee when using a credit card. Business get those fees waived but individuals do not. Fixing a c However, I am disappointed that they charge a service fee when using a credit card. Business get those fees waived but individuals do not. Fixing a car can be expensive and for some people paying with a credit card is the only option. So the fact that you charge that fee is unfortunate More

Every one was kind, helpful and supportive. They made sure I was well taken care of and I will recommend all of them for anyone looking for a new car! They made sure I was well taken care of and I will recommend all of them for anyone looking for a new car! More

Best experience ever Ethan was amazing took his time to explain everything to me Ethan was amazing took his time to explain everything to me. Excellent explain everything to me Ethan was amazing took his time to explain everything to me. Excellent More

This dealer has Great Service and excellent waiting area. We take all our cars here for service. We take all our cars here for service. More

This was far and away the worst car buying experience I've ever had. I bought a car for cash - and it took them over 4 hours. Then, the vehicle turned out to be such a lemon that when I brought it ba I've ever had. I bought a car for cash - and it took them over 4 hours. Then, the vehicle turned out to be such a lemon that when I brought it back to them, they subtracted $1,000 from the amount I was refunded. But wait... There's more. Two weeks later, the check they said would be mailed to me never arrived. When I went into the dealership, they told me they would look into it. They found the check was sitting in their business office. A week later, the I still haven't received the check - and Kit... Well, I've had more productive conversations with my cat than with this uncaring, unprofessional, incompetent excuse for a sales manager. More

Since I purchased the car in February, they have been very accommodating and went out of their way to make everything right even on purchasing a used vehicle from sales to the service dept. very accommodating and went out of their way to make everything right even on purchasing a used vehicle from sales to the service dept. More

They are courteous, go the extra mile and explained and answered questions about my service and my car. answered questions about my service and my car. More

On 1/30/2026 purchased a 2026 Acura MDX Advance. Ashley McNiel did an excellent job handling the overall purchase and trade in and it was a pleasure working with her. She is very knowledgeable and i Ashley McNiel did an excellent job handling the overall purchase and trade in and it was a pleasure working with her. She is very knowledgeable and is a true asset for Key Acura of Reno. More

They do what you ask them to do. They do it in a friendly manner. Their Manet makes you want to come back. They do it in a friendly manner. Their Manet makes you want to come back. More