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Key Acura of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
243 Reviews
At Key Acura of Reno, your satisfaction is our top priority. We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens. Visit us today and see how easy car buying can be—experience the Key difference!
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11550 S Virginia St

Reno, NV

89511

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Showing 243 reviews

June 14, 2026

The service advisor, Jayson was very professional and helpful in every way during my visit. Got everything moving smoothly including getting me in a loaner which I really appreciated. More

by BRIANTRAN223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson goade
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Jun 14, 2026 -

Key Acura of Reno responded

Thank you for sharing your positive experience at our service center. It’s great to hear that our team, including Tyler, ensured your Acura RDX service went smoothly with a loaner ready when you needed it. We appreciate your feedback and look forward to assisting you again. Experience the Key Difference

June 13, 2026

Very professional Kept me updated about the status of my car repair. Explained the process. Provided a loaner which was helpful More

by ABOUDOUMIT
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard, Ethan Dillard
Print
Jun 14, 2026 -

Key Acura of Reno responded

Thank you for the five-star rating. We’re glad Ethan kept you informed during your Acura ZDX repair, walked you through each step, and arranged a helpful loaner vehicle. We look forward to assisting you again. Experience the Key Difference

June 11, 2026

Tyler was great. Good communication, friendly, explained the process well. Management and financing was an absolutely joke. They refused to honor the pricing on their More

by Unhappy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Smartt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 17, 2026 -

Key Acura of Reno responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 08, 2026

Quick and easy It was a very good customer service. All those guys are very kind. More

by ATLASRICARDO76
Recommend Dealer
Yes
Employees Worked With
Jason
Print
Jun 10, 2026 -

Key Acura of Reno responded

We are very happy to hear that Jason provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience the Key Difference

June 07, 2026

Always feel welcomed and respected. Facilities are clean comfortable. Staff handles responsibilities efficiently and timely More

by wampler66
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
Print
Jun 08, 2026 -

Key Acura of Reno responded

It’s wonderful to hear you feel welcomed and enjoy our clean, comfortable facility. Cody and the team are glad the service on your Acura RDX was handled efficiently and promptly. We look forward to assisting you again. Experience the Key Difference

June 06, 2026

The whole staff worked as a team they new what we needed and made it possible More

by MG0884236
Recommend Dealer
Yes
Employees Worked With
Aza, Tom manager
Print
Jun 07, 2026 -

Key Acura of Reno responded

Thank you for choosing a used Acura MDX. It’s great our team worked together to understand your needs and make the purchase possible. We hope you enjoy every mile. Experience the Key Difference

June 06, 2026

Reliable, responsible, prompt, and meets expectation. Good source of information about our cars and their future. More

by WHKIRBYNV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
Print
Jun 07, 2026 -

Key Acura of Reno responded

We appreciate your kind feedback on your Acura TLX service. It’s great to hear Ethan was reliable, responsible, and prompt while providing information about your vehicle’s future needs. We look forward to assisting you again. Experience the Key Difference

June 06, 2026

Everyone was very courteous and took good care of my car and let me know what you expect for repairs in the future More

by s_poiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goade, Jayson
Print
Jun 06, 2026 -

Key Acura of Reno responded

We’re delighted to hear that Fred and our service team treated you courteously and provided clear guidance on future repairs for your Acura RDX. Thank you for trusting us with your vehicle. We look forward to helping you again. Experience the Key Difference

June 06, 2026

Your service department and Ethan were wonderful. Worked with me the entire way. Thank you More

by Dkam5354
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard, Ethan Dillard
Print
Jun 06, 2026 -

Key Acura of Reno responded

We’re thrilled to hear Ethan and our service team took great care of your Acura MDX. Thank you for trusting us with your vehicle. Experience the Key Difference

June 05, 2026

They got my car in quickly and plugged my tire. I was back on the road with minimal downtime. Thank you! More

by Laura
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
Print
Jun 05, 2026 -

Key Acura of Reno responded

We’re glad your Acura RDX was brought in quickly and your tire was plugged so you could get back on the road without much delay. We appreciate you sharing your experience! Experience the Key Difference

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