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Key Acura of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
224 Reviews
At Key Acura of Reno, your satisfaction is our top priority. We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens. Visit us today and see how easy car buying can be—experience the Key difference!
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11550 S Virginia St

Reno, NV

89511

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Showing 224 reviews

April 26, 2026

Cody (and Ethan ) were so great. Cody kept us informed the entire way, gave us good estimates and was friendly and knowledgeable. Ethan stepped in when Cody was out and was super inf More

by Amberbreuer83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2026 -

Key Acura of Reno responded

We appreciate you highlighting Cody’s clear updates and estimates along with Ethan’s informative and understanding approach. It’s great knowing your Acura was in such capable hands throughout the service process. Experience the Key Difference

April 25, 2026

Car wouldn't recognize any of my keys and they were able find the problem and get it running again. More

by Tkerivan
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
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Apr 27, 2026 -

Key Acura of Reno responded

Thanks for sharing about your experience with Key Acura of Reno. Cody and our team appreciate your business and hope to see you again soon! Experience the Key Difference

April 24, 2026

Ethan greeted me and treated me as an actual person, not a number. He gave me a realistic time of completion and finished well before that time. As a former advisor I was pleasantly surprised by Ethan's pro More

by IVAJOSH
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
Report | Print
Apr 25, 2026 -

Key Acura of Reno responded

It’s great to hear Ethan treated you personally and delivered your service sooner than expected. Thank you for sharing your insight as a former advisor and recognizing his professionalism. We appreciate your trust in servicing your Acura MDX and look forward to helping again. Experience the Key Difference

April 24, 2026

Ethan was wonderful helped us out answered questions for us performed an oil change entire rotation car was clean when I got it back. Would recommend Acura Reno to anybody who's looking to per servicing on More

by Gpspointer
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
Report | Print
Apr 24, 2026 -

Key Acura of Reno responded

Thank you for recommending us. We’re glad Ethan could answer your questions and that your Mitsubishi received a thorough oil change and tire rotation, returning clean and ready for the road. We appreciate your trust and look forward to helping with any future service or vehicle needs. Experience the Key Difference

April 23, 2026

Efficient and Convenient. Customer service is top notch! Clean facility, friendly staff and wonderful sales and service department. More

by EULORES
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
Report | Print
Apr 23, 2026 -

Key Acura of Reno responded

It’s great to hear how smoothly your Acura TL service went. Our clean facility and welcoming team strive to provide both convenience and friendly support. We look forward to assisting you again on your next visit. Experience the Key Difference

April 23, 2026

It was a quick and efficient service of my vehicle and they took care of an issue that should have been handled previously that I was unaware of. Friendly staff, easy to deal with. More

by JCERAGIOLI
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
Report | Print
Apr 23, 2026 -

Key Acura of Reno responded

Thank you for letting us know about your experience with our service team on your Acura RDX. We’re glad we could resolve that overlooked issue and keep things running smoothly. Ethan and the rest of our staff appreciate your feedback and look forward to helping you again. Experience the Key Difference

April 22, 2026

Tom, Sean and Tyler went exceeded my expectations The team at Acura exceeded my expectations especially Tom, Sean and Tyler. They all went above and beyond. More

by LAURALYTLE1
Recommend Dealer
Yes
Employees Worked With
Tyler Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Miller
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Apr 24, 2026 -

Key Acura of Reno responded

Laura, we are so glad that Tom, Sean, and Tyler had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Experience the Key Difference

April 20, 2026

Added hidden fees and refused to refund the charges Terrible customer service The finance manager was rude and unhelpful More

by KIMBERLINA_CLEMAN
Recommend Dealer
No
Employees Worked With
Jason Tate
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Apr 24, 2026 -

Key Acura of Reno responded

Kimberlina, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 18, 2026

It was great. They gave me a loaner and when we came back I was kept updated. More

by honitas
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
Report | Print
Apr 18, 2026 -

Key Acura of Reno responded

We’re delighted you had a smooth Acura RDX service. Ethan was happy to arrange a loaner and keep you informed throughout your visit. Thank you for the five-star rating. Experience the Key Difference

April 17, 2026

Quick efficient, did have issues with notifications. Would recommend SMS text messaging notifications. No more to say More

by lewnet
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
Report | Print
Apr 17, 2026 -

Key Acura of Reno responded

Thanks for the five-star rating and for sharing your experience with your Acura RDX. We’re glad the service was quick and efficient. We’ve noted your suggestion for SMS notifications and will review it to improve our communication. Experience the Key Difference

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