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Key Chrysler Dodge Jeep Ram of Rochester

Rochester, NH

Overview
Employees
Reviews
Vehicles
4.5
792 Reviews
At Key Chrysler Dodge Jeep Ram of Rochester, our mission is to deliver exceptional customer service at every step of the ownership journey. We aim to make every step—from shopping to ownership—clear, easy, and stress-free. With knowledgeable, attentive professionals and convenient service amenities, we strive to exceed expectations, build lasting relationships, and ensure every customer feels valued and well-supported.
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401 N Main Street

Rochester, NH

03867

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Showing 792 reviews

April 02, 2026

Told me my car wasn't misfiring. Had to road test to show misfire. Mechanic told me it wasn't a misfire. Invoice says misfire detected and fixed. Dishonesty. Mechanic left mopar mdp More

by damon7jason
Recommend Dealer
No
Employees Worked With
Steve
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March 29, 2026

Set up in a day. Never thought I'd get in the next day. Very speedy service More

by angus789
Recommend Dealer
Yes
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Mar 29, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thank you for letting us know about your experience. We’re pleased we could schedule your Dodge for service the next day and deliver a quick turnaround. We look forward to helping with any future service needs. Lowest Price. Best Service. The Difference is Key!

March 28, 2026

Paid for warranty had to use it as motor blew up within a month they fixed it but are telling me o have no more warranty which I paid for a 4 year warranty now my layer has to get involved More

by David
Recommend Dealer
No
Employees Worked With
Matt service manager
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Apr 01, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

We're sorry to hear about your experience, David, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Apr 01, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

We're sorry to hear about your experience, David, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 27, 2026

Rude and unaccommodating. They had my car for over a month the fist time and would not give me a loaner for a four and a half thousand dollar job. It then broke not even a m More

by morganfesta.13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt - service department manager. Zero stars
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Apr 01, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Providing a positive experience is our top priority, Morgan, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Apr 01, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Providing a positive experience is our top priority, Morgan, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 25, 2026

The responsiveness is terrible. The financing was rushed and the salesperson who didn’t know much had to keep going back to financing to get answers. More

by ogarafamilyof4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Killian Kondrup
2.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Ryder
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Mar 29, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 25, 2026

Clean, quiet, my vehicle returned as I left it. Good luck moving to the new place soon More

by larry_blake3
Recommend Dealer
Yes
Employees Worked With
Steven?
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Mar 25, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thank you for noting how clean and quiet our service area was and for trusting us with your Ram. We’re glad your vehicle was returned just as you left it. Best of luck with your move to the new location. Lowest Price. Best Service. The Difference is Key!

March 25, 2026

They took care of my concerns in a timely fashion and worked with Flexcare to overcome a problem with Dealer Connect More

by BFLINT530
Recommend Dealer
Yes
Employees Worked With
Steve and the service manager
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Mar 25, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thank you for the 5-star rating and for choosing us for service on your Ram. We’re glad our team addressed your concerns promptly and worked with Flexcare to resolve the Dealer Connect issue. We look forward to serving you again. Lowest Price. Best Service. The Difference is Key!

March 24, 2026

No nonsense service. Aristide was helpful but not pushy. A bit of a slow process with steps of financing. More

by caseyjmomof3
Recommend Dealer
Yes
Employees Worked With
Aristedes Poulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aristedes Poulis
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Mar 26, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Lowest Price. Best Service. The Difference is Key!

March 22, 2026

Very nice and courteous. Discussed recommendations for my jeep seeing at I was at 100000 miles. Was happy that I could have a Saturday appt. More

by Lori
Recommend Dealer
Yes
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Mar 22, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

We’re thrilled to hear our team treated you courteously and provided helpful guidance for your Jeep’s 100,000-mile service. It’s great that the Saturday appointment fit your schedule. We look forward to welcoming you back for future maintenance. Lowest Price. Best Service. The Difference is Key!

March 19, 2026

Professional, responsive, expensive Steve listened to my request, answered all my questions, projected into the future needs that I will need to address More

by ron.wsew
Recommend Dealer
Yes
Employees Worked With
Steve
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Mar 20, 2026 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thank you, Ron, for choosing Key Chrysler Dodge Jeep Ram of Rochester. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lowest Price. Best Service. The Difference is Key!

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