Key Chrysler Dodge Jeep Ram of Rochester

Great service. Friendly staff. Did not have to wait to long.will go back again. Friendly staff. Did not have to wait to long.will go back again. More

I brought my Jeep Wrangler in for an exhaust leak and was told I needed an exhaust clamp. The service department installed the clamp but the exhaust leak was exactly the same so I brought it back. I was then told I needed an exhaust clamp. The service department installed the clamp but the exhaust leak was exactly the same so I brought it back. I was then told that there was a leak at the exhaust manifold and that the bolts were fairly corroded and they needed to replace all of them and charged me for doing that. When I picked up the Jeep Not only was the exhaust leak still there but it was actually louder and I could smell it. I immediately turned around and brought my Jeep back and was told that the exhaust leaks are fixed and it's just something loose and rattling around in one of my catalytic converters and that it would be fine and eventually the converter would fail and would need to be replaced. I know my catalytic converter is still under warranty and I also know what an exhaust leak sounds and smells like. I brought my Jeep to another dealership and was told that they needed to redo the work and that I should consider bringing it back to them because otherwise they would have to charge me for the repair. I told them that I had no intentions bringing it back since I took it three times and was lied to and they didn't fix it. I just picked up my Jeep from the other dealership and everything is fine so I went to the service department and told them that I was not happy, had been lied to, they had tried to tell me something that was blatantly untrue and when I demanded my money back they told me was not going to happen. They told me I was free to continue going to the other dealership and I told him I plan to and I didn't need their permission for it. This service department is horrible, they can't fix what they sell, and they don't stand behind their work. They didn't fix the issue and told me that it was fine and to put up with it. I will never use then for anything in the future and will tell everyone whom I ride with about this experience! More

Very happy with the service depth. I was kept updated on everything. Tim was great! I was kept updated on everything. Tim was great! More

This is the second vehicle I have bought Through Sean Duffy at key this year. me and my wife couldn’t be happier with our service their knowledge of the vehicles and the entire experience we will definit Duffy at key this year. me and my wife couldn’t be happier with our service their knowledge of the vehicles and the entire experience we will definitely be long-term customers! More

Great service, professional and knowledgeable . Very helpful and informative . I would recommend to anyone in the area Very helpful and informative . I would recommend to anyone in the area More

Matt in Service was very helpful and kept me informed while they diagnosed the problem with my vehicle. while they diagnosed the problem with my vehicle. More

Matthew, the service writer, got me in to have my car seen within the week. Usually they can get me in the next day. As I thought that I had a MAJOR problem, he got me in as quickly as he could. As I seen within the week. Usually they can get me in the next day. As I thought that I had a MAJOR problem, he got me in as quickly as he could. As I have a pretty good travel to get there, I dropped my car off the day before. My appointment was scheduled for the next day at 10. At 9:45, Matthew called with news that my car was finished!!! As it turned out, my MAJOR problem was a few loose exhaust screws. I was completely happy with my whole experience (as I always am) I will continue to have my car serviced there. The travel is well worth my while! First class people and workmanship. Keep up the good work! More

People were polite, service was great They new what I needed done ,and did it in a timely manner needed done ,and did it in a timely manner More

People were polite, service was great They new what I needed done ,and did it in a timely manner needed done ,and did it in a timely manner More

I have only used the service department and they have been great on getting my vehicle in when it works for me and have kept me up to date on the process. been great on getting my vehicle in when it works for me and have kept me up to date on the process. More