Key Chrysler Dodge Jeep Ram of Rochester

Sales person was informative and friendly and he found the jeep I was looking for. He did not try to sell me something I did not want but listened to me and found exactly what I wanted. Financial person the jeep I was looking for. He did not try to sell me something I did not want but listened to me and found exactly what I wanted. Financial person was helpful, knowledgeable and fair. I am very happy with the customer service and purchasing experience. I was not expecting to receive a tire cover and full tank of gas, that was a nice surprise. More

As always an amazing experience! We have bought three vehicles from Poulin and never hesitate to recommend them to friends. Sales, Service and Financial are all great groups of people. Knowledgeable, fri vehicles from Poulin and never hesitate to recommend them to friends. Sales, Service and Financial are all great groups of people. Knowledgeable, friendly and honest. More

My experience purchasing this vehicle is the best I have ever had and this is the fourth vehicle I have purchased. Staci and John provided tremendous customer service; they were sincere, knowledgeable and v ever had and this is the fourth vehicle I have purchased. Staci and John provided tremendous customer service; they were sincere, knowledgeable and very professional. I felt welcomed and valued as a customer and they did the best they could to get me all available rebates offered by Dodge-Chrysler. I would highly recommend Poulin to anyone looking for a vehicle; I will without a doubt return to this dealership the next time I am looking to purchase a car. Words cannot express how impressed I was with the entire Poulin experience; I am forever grateful to Staci and John....I love my new Charger!!!! More

I visited the dealership to inquire about a used vehicle since I travel daily for work. The salesman (john) was very friendly and what seemed accommodating at the time. I test drove the vehicle and informed since I travel daily for work. The salesman (john) was very friendly and what seemed accommodating at the time. I test drove the vehicle and informed him I liked it and would fill out the credit application to be submitted the following day. I explained that my credit is less than stellar and wanted to give it a shot anyway. I further explained that If it could not be financed, I would pay cash for the vehicle. The following day I submitted the application and received notification of receipt. I have not received a single email or phone call from anyone at the dealership (including John who said he would call the following day) regarding anything about the application or car. Cheers to you Poulin for living up to the stereotypical dealer mentality of driving sales without even registering on the scale of customer service. My only assumption is the financing could not be achieved and they became less than interested in selling the vehicle. I highly doubt that it was sold the day after I looked at it or the following four days of not hearing back since it had allegedly been sitting on the lot for a year. You're lack of simple follow-up, a staple in the foundation of any sales profession, lost you the sale since I subsequently will be purchasing a vehicle in cash elsewhere. More

Being the first time using this dealership for service, I was very pleased with the friendliness and speed with which the work was done. Everyone took the time to answer any questions I had and were glad to was very pleased with the friendliness and speed with which the work was done. Everyone took the time to answer any questions I had and were glad to do so. I am sure that as time goes on my relationship with Poulins will only get better. More

Service was excellent overall. I typically have brought my car into the Nissan dealership in Somersworth since the car was an Infiniti. After numerous customer service issues I decided to try Poulin Jeep my car into the Nissan dealership in Somersworth since the car was an Infiniti. After numerous customer service issues I decided to try Poulin Jeep since that is where we purchased my fiancé's Jeep and where we have it serviced. The individual at the counter was extremely nice, and the repair was done timely and I was immediately contacted upon completion. My only issue is that I was never asked regarding the type of oil that is typically used in my vehicle so I assumed (being a car dealer) that they would know. Upon looking at previous receipts from Nissan and comparing it to the one from yesterday I notice a difference. At Nissan they used a 5W30S Synthetic and on my receipt from yesterday it shows that Bulk 5W20 was used in my car. Is this a problem?? More

Jason was professional and easy to work with. This was one of the most positive car-buying experiences I have had. This is the 3rd jeep I have owned and I was thrilled that Poulin had the 2014 Cherokee i one of the most positive car-buying experiences I have had. This is the 3rd jeep I have owned and I was thrilled that Poulin had the 2014 Cherokee in the color and options I wanted. I was offered good value for my trade and appreciate the no hassle buying experience at your dealership. More

I am a difficult consumer and the type which a sales person either loves, or hates! The reason for this being that I am very detailed oriented and look for lengthy explanations and technical informatio person either loves, or hates! The reason for this being that I am very detailed oriented and look for lengthy explanations and technical information concerning operating parameters, engineering concepts, contract issues, pricing and just about everything else. Many sales people either don't have the info, are too busy to get it, or are just not interested because they deem the customer to be too difficult. Not so with Mr. Poulis. He, and the entire sales team at Poulin went out of their way to provide me with everything I needed to make a decision resulting in a new car lease. I thank them and would recommend them highly. John W. Cooke More

I always dread going to buy a new car or Jeep. The experience was very good as there was no pressure and the sales person very knowledgable about Jeep. He was very surprised that I didn't need a test experience was very good as there was no pressure and the sales person very knowledgable about Jeep. He was very surprised that I didn't need a test ride. He got use to me saying "it's a Jeep". I didn't need one because I love Jeeps. And I like this one a lot. This is probably the best Jeep I have ever owned in the last 25 years. And by far the best experience with a sales person as John to take care of the transaction. More

This purchase was my first new car in 15years. I told Brian what I wanted in a new car and what my price range was, and he was able to show me many options. Johnny R. had me drive a few and went over all Brian what I wanted in a new car and what my price range was, and he was able to show me many options. Johnny R. had me drive a few and went over all the features with my wife and I. It was a easy no pressure deal, they had the right car at the right price, and were very helpful. This is our second car from Poulin Auto, this first was a used car 6yrs ago and we are very pleased with the dealership. Good service and good sales team. More