Key Chrysler Dodge Jeep Ram of Rochester

I submitted an application to staci over the Internet. I was very pleased that she followed up with me and her personality when I went into the dealership was very pleasant. She connected me with Johnny. Jo was very pleased that she followed up with me and her personality when I went into the dealership was very pleasant. She connected me with Johnny. Johnny was very informative and listed to all I my needs as for as picking out a vehicle. We test drove two. The crew at Poulin auto country is one of the finest I have experienced they actually drove my new car to my work and let me take a look at it to see if I was interested. I know it was only a few businesses down the street from where I worked but the effort to do what thy did was above and beyond the call of duty. I drove my new Jeep Grand Cherokee to my camp an noticed the oil pressure gauge was not quite operatin correctly. I called Johnny and asked him to book me an appointment the following Thursday. I dropped my vehicle of Thursday morning at 9:30 an they offered to drive me to my work. I walked instead but the overture was noted. The oil pressure sending unit appeared to be faulty along with some new lights and wipers my vehicle was taken care of by the team at Poulin Auto Country. Thank you very much. I look forward to doing business with them and them only in the future. Michael C Rowe More

This was my first time at poulin, and I was extremely impressed. I needed an oil change and tire rotation along with the back window hatch not working and the easy exit seat not working. Mind you, this impressed. I needed an oil change and tire rotation along with the back window hatch not working and the easy exit seat not working. Mind you, this is a brand new jeep liberty I bought in February at another dealership that was less than impressive, and that was my reason for seeking a new dealership to service my vehicle. Not only did they do the maintenance I had asked for but did a basic all over inspection- checking fluid levels, tire treads etc. I thought that was awesome! The staff were extremely friendly and helpful. Even giving a call when my vehicle was ready to be picked up. Two thumbs up for sure! More

Everyone was very helpful and I NEVER felt pressured. I got a great price for my trade and a great interest rate on my loan. John was especially wonderful and patient as I had LOTS of questions. got a great price for my trade and a great interest rate on my loan. John was especially wonderful and patient as I had LOTS of questions. More

The service center & shuttle is very convenient as I work nearby at Laars, they are professional, I feel they are honest, and my car is always ready as promised. work nearby at Laars, they are professional, I feel they are honest, and my car is always ready as promised. More

I was very satisfied with my recent visit to the Service Dept. at Poulin in Rochester. My 1999 Jeep did not pass inspection, and I was not sure what to do since I was not able to afford the repairs or the p Dept. at Poulin in Rochester. My 1999 Jeep did not pass inspection, and I was not sure what to do since I was not able to afford the repairs or the purchase of a new (used) vehicle. The Service manager and customer service person communicated with me and worked with me, and I did have the repairs done. I am now very glad to report that my Jeep is on the road again, and I feel good about driving it. I love my Jeep Cherokee, and I was not ready to give it up. I need a 4WD vehicle, and my Jeep has been an excellent vehicle for me. Also, I like my interior and sound system. I listed 'Price' as good vs. great, since money is always an issue that is not pleasant or easy. I highly recommend Poulin, and I have always bought my Jeeps and vans at Poulin. Thank you! Dorothy Johnsen More

not sure why there is a $5 misc. charge for a state inspection other than an income source on top of the aready set fee for the inspection. The people I dealt with were very friendly and professional, inspection other than an income source on top of the aready set fee for the inspection. The people I dealt with were very friendly and professional, from the service writer to the cashier. More

I needed warranty work done and they completed it in a shorter time than I was told! I was happy with my experience. Thank you! shorter time than I was told! I was happy with my experience. Thank you! More

I have had my vehicles serviced with Poulin for the last 5 years - all that time dealing with Scot. Because of Scot's great attitude and attention to detail I plan on staying Poulin for years to come. Tha 5 years - all that time dealing with Scot. Because of Scot's great attitude and attention to detail I plan on staying Poulin for years to come. Thank you Scot. More

excellent service department. They talked me out of having work done on my car that another shop told me it needed but it really didnt. They took me out into the shop andd showed me what was actually w having work done on my car that another shop told me it needed but it really didnt. They took me out into the shop andd showed me what was actually wrong with my car and fixed it for 1/2 the price as the other shop quoted me. They are very HONEST! More

Very friendly and know their jobs well. Never have to wait long to get an oil change and tire rotation. They are ready at the time the appointment is set for wait long to get an oil change and tire rotation. They are ready at the time the appointment is set for More