Poulin Chrysler Dodge Jeep Ram - Service Center

I can easily say that today will be our last day using your dealership. We brought in our 2022 Ram lease with 17,000 miles on it for three reasons today. An oil change, an alignment, and to check why th your dealership. We brought in our 2022 Ram lease with 17,000 miles on it for three reasons today. An oil change, an alignment, and to check why the check engine light was on. Ewen was FANTASTIC as always. Kevin however was absolutely unprofessional rude and the main reason we will never return and we will be sure to tell people to avoid your service department. Earlier in the day, when speaking with Ewen on the phone, I could hear Kevin in the background being absolutely rude and unprofessional towards my phone call and my very simple questions. It was so bad that I reached out to my other half and told him that he can call the dealership because I’m not dealing with someone like Kevin being so unprofessional and rude in the background, while I’m trying to have a conversation with Ewen. Not only did the technician Chris do the 1st alignment incorrectly he then had to do a 2nd alignment because after a test drive and returning to the garage and putting the truck back on a lift, the 1st alignment didn’t work. So because your technician doesn’t know how to do his job we were forced, by Kevin to pay, for two alignments. We were also told that our tires were “junk“ and needed to be replaced yet they’re under warranty because the vehicle only has 17,000 miles on it. But Kevin refused to do that. So not only did you rip us off by charging us for TWO alignments because your technician doesn’t know how to do his job, but your service manager is the most unprofessional person I have ever dealt with. You lost two customers today because of Kevin. More

Service has always been incredible and I feel like the service department goes out of their way to assure that my vehicle receives quality service while also being cognizant and respectful of my time ther service department goes out of their way to assure that my vehicle receives quality service while also being cognizant and respectful of my time there. More

Kevin in service was so helpful and accommodating as well as friendly. Nothing but good things to say. as friendly. Nothing but good things to say. More

Fast on time service. Pleasant people in all departments, no complaints at all. Would recomend. Pleasant people in all departments, no complaints at all. Would recomend. More

I walked in without appointment and was seen immediately the service was performed in a timely manner the service was performed in a timely manner More

Very Accommodating, very professional very personable, excellent job. Go to place for anything wrong with vehicle excellent job. Go to place for anything wrong with vehicle More

I love this dealership I neve had any problem I high recommended to anybody great people. recommended to anybody great people. More

Great service and explained the issues fully. Kevin as extremely helpful and communicated through the whole process Kevin as extremely helpful and communicated through the whole process More

Service was fast and the staff was very helpful and friendly. Waiting room was comfortable and clean friendly. Waiting room was comfortable and clean More

I was told it was going to be 2 hours max. They had my car for 2 days and didn't offer a courtesy car until I asked. They had my car for 2 days and didn't offer a courtesy car until I asked. More