Key Chrysler Dodge RAM of Portsmouth

We recently bought a new van from here. We needed service on a different van that had a coolant leak. After $2000 in repairs the van still had a coolant leak. I understand things happen, bu We needed service on a different van that had a coolant leak. After $2000 in repairs the van still had a coolant leak. I understand things happen, but when we brought it back it sat for a week untouched. This is a fleet vehicle for our business so once we found out it was still sitting we picked it up. So after spending $2000 the issue was never resolved. Communication from service was poor. I would call and leave a message with no response back. Ended up having to go to another dealer. More

Very friendly knowledgeable and helpful made me feel at home. And made me the transactions very easy home. And made me the transactions very easy More

I've been dealing with these folks for 14 years now. Ever since I bought my car from them in 2010. They have always done great work and have never steered me wrong. Today's visit was for my daughter's c Ever since I bought my car from them in 2010. They have always done great work and have never steered me wrong. Today's visit was for my daughter's car, because she deserves a good, trustworthy mechanic too. More

Rob is an outstanding Sales Consultant from whom I've purchased two cars from Key Chrysler Dodge Ram of Portsmouth. He is knowledgeable, articulate, and personable, with a very calm and easy-going demea purchased two cars from Key Chrysler Dodge Ram of Portsmouth. He is knowledgeable, articulate, and personable, with a very calm and easy-going demeanor. NEVER a hint of any high-pressure sales tactics on his part, and I can unequivocally state that Rob is probably the best automotive Sales Consultant I have ever had the pleasure of working with. Additionally, I can honestly report that the entire staff at Key Chrysler Dodge Ram of Portsmouth is awesome. Everyone is extremely polite and friendly, and are ready go to the extra mile to offer assistance. I would like to specifically mention Mike Fletcher, Operations Manager Service and Parts. Mike has been incredibly generous in sharing his time with me both over the phone and in person. As a first-time Dodge buyer, I've had many questions that Mike has patiently and clearly answered for me. After speaking with Mike, I've learned more about my two vehicles than I have from anyone else. More

Very poor communication. Told me I had worn rear brakes when it was the front brakes. Waited 30 minutes after the vehicle was done. I will not be going back. Told me I had worn rear brakes when it was the front brakes. Waited 30 minutes after the vehicle was done. I will not be going back. More

Scheduled appointment on time. Friendly and clean atmosphere. Corrected problem with no issues. Part needed was in stock Friendly and clean atmosphere. Corrected problem with no issues. Part needed was in stock More

The service rep is worth it. He seems to have a good understanding of all things automotive. He seems to have a good understanding of all things automotive. More

Thank you for all the help with my new TRX. Fast and prompt service. I will be back to purchase again in the future! Fast and prompt service. I will be back to purchase again in the future! More

I traveled a good distance to get the deal I was hoping for. It all panned out. Robert and Carl were professional, courteous, humorous and just plain awesome. I would recommend them to anyone looking fo for. It all panned out. Robert and Carl were professional, courteous, humorous and just plain awesome. I would recommend them to anyone looking for Last Call Challenger and Charger. Rock on! More

They went out of their way to work with my credit union to get me into the car. When I discovered problems a day after the sale they told me they would take cair of them, but wound up doing nothing. I sti to get me into the car. When I discovered problems a day after the sale they told me they would take cair of them, but wound up doing nothing. I still have the problems ( none affect the operation of the vehicle, all involve accessories. I am at every chance I get Telling people how bad Chrysler Dodge ram is A maybe the whole Key group is this way. More