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Key Chrysler Dodge RAM of Portsmouth - Service Center

Portsmouth, NH

N/A
4 Lifetime Reviews Review Dealership

4 Reviews of Key Chrysler Dodge RAM of Portsmouth - Service Center

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November 06, 2017

"Over all services from service "

- Usamopar

We dropped off are car for some work. After a month found out that they don't have a certified mechanic that could do the job after agreeing to take on the job. Once it was time to get the car. There was missing hub caps and the window was left open. Before we could get it back. It rained and rusted up a tool that was in there. After explaining the two problems. They bluntly sad "not are problem, it's been hear for a while and we are not replacing. Have a good day" No a sorry or any kind words. Nothing. GREAT JOB!! Boys and girls.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Service counter staff
May 08, 2015

"Dishonesty is the policy at Port City Chrysler Dodge"

- promo718

I brought my Jeep in for a safety inspection. Service said a front strut was leaking and needed replacement. Smelling a scam, I said no thanks. Went home to check the struts myself and did not find evidence of a leak. Took my car to another shop and passed inspection as expected.

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Recommend Dealer
No
Employees Worked With
Service Desk
April 16, 2014

"Beware of major repair work."

- seacoastnh

I have been going to this service department since I purchased the vehicle. Never had this much work done . Just your standard things, oil changes and brakes. My vehicle needed to have the heater doors replaced. Not an expensive part, but lots of labor hours. The whole dashboard needed to be replaced. I was worried about this. As once something is removed and placed back together it 's never like it was. My vehicle has 75000 miles. Perfect condition with proper maintenance . At the dealer's parking lot, all looked great. paid and off I was. As I was driving something was not okay. The steering wheel was wobbling left and right as if it was loose. Returned the vehicle. The Service Consultant. test drove it . Pulled it in to the garage and came back in saying that when they removed the dash board they did not remove the steering wheel. I explained that there was nothing wrong with the steering wheel when it was brought in. The technician tightened a part on the steering wheel . I was concerned what could of happened with the removal of the dash board. No one was saying much on this. I was told that the removal of the dash board might of aggravated the steering wheel a bit. They said if it happens again to come in and have a part replaced. I asked if I would have to pay for it and they said yes. I was also told the my vehicle has 75000 miles and things like this happen. So if I break something someone else will pay for it. I would of not been happy but would of liked if they had told me " by the way we might of aggravated the steering wheel a bit let us know if any problem appears. But no. Instead they said the vehicle has 75,000 miles what do I expect. Did not leave happy with them.

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Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Service Department
June 28, 2010

"I dropped off my pickup to Port City for some..."

- abottrill

I dropped off my pickup to Port City for some maintenance. After three days, NO ONE had called me to tell me what was wrong or how much it would cost. Then, when I called to find out, they told me I was wrong and they had called me and left a message. At first, I gave them the benefit of the doubt... until... I went to pick up the truck and my battery was dead and the coolant system was completely empty. Their answer? ... "we called you and told you there were things wrong with your coolant and battery, but YOU declined the service". Again... that NEVER happened. Bottom line: They claim adequate communication in order to cover their own ass but refuse to actually take responsibility for dropping the ball. They have POOR customer service and completely disregard the maintenance customers. I will NEVER return to this dealership for any reason. Adam?

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Recommend Dealer
No
Employees Worked With
John Thomas and Multiple Maintenance Personnel
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