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Key Ford of Rockland
Thomaston, ME
320 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 320 reviews
July 15, 2024
Nice dealership that worked with me even though they were caught in the software hacking issues. Noah was a pleasure to work with. Not pushy, and if he did not know an answer, he found it caught in the software hacking issues. Noah was a pleasure to work with. Not pushy, and if he did not know an answer, he found it More
by bhallappleton
July 04, 2024
Bought a used car from them, they didn't do an inspection on the car until the day I went to pick it up and they discovered issues that needed repair. Had to get a loaner, then communication breakdowns. They on the car until the day I went to pick it up and they discovered issues that needed repair. Had to get a loaner, then communication breakdowns. They did do the repairs that needed doing, but wasn't a smooth car purchase by any stretch. More
by mrintahoe
Verified CustomerEmployees Worked With
June 27, 2024
Was told to let them know about any issues once I drove the car pointed out a few and followed up with a second email a month later still have had nothing but promises almost two months later and no appoi the car pointed out a few and followed up with a second email a month later still have had nothing but promises almost two months later and no appointment yet ? More
by ED.KENISTON
Employees Worked With
Other Employees :
Whomever the finance guy was he told us he was leaving but every third word was the f bomb
June 21, 2024
You can’t say enough about how great they are. From the day I got my Bronco they have been great. I never worry. From the day I got my Bronco they have been great. I never worry. More
by jcorrado
June 20, 2024
Courteousness and good communication . Long wait for the build but once it arrived it was a very quick process Long wait for the build but once it arrived it was a very quick process More
by fuzzrnp
June 18, 2024
Did not work with EvanYandell beyond some initial emails, but Ryan and Tyler were fantastic. Low pressure, helpful, quick to respond, fair on my trade. Top notch. but Ryan and Tyler were fantastic. Low pressure, helpful, quick to respond, fair on my trade. Top notch. More
by Jeff
June 18, 2024
Very nice and professional. They listened to my complaints and understood I'm not the best with technology They listened to my complaints and understood I'm not the best with technology More
by kristen2578
Employees Worked With
June 17, 2024
Made an online appt for oil change. 45 minutes in they hadn’t started it. He said my mistake was making the appointment online. My mistake? Don’t offer the option then. He also said the 45 minutes in they hadn’t started it. He said my mistake was making the appointment online. My mistake? Don’t offer the option then. He also said they were down a tech. It was as if I was being blamed. More
by Eye
Employees Worked With
June 15, 2024
Very pleasant salesmen but my salesmen Evan was the best super bubbly and went out of his way to work with me my daughter in law had him also and highly recommended me to buy my new car from this dealership super bubbly and went out of his way to work with me my daughter in law had him also and highly recommended me to buy my new car from this dealership I’m glad I did very clean store oh get pens for customers when having to ask for one the desks are bare but there lap tops nothing to fiddle with while waiting More
by Seekins
Employees Worked With
