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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
179 Reviews

179 Reviews of Key Ford of Rockland - Service Center

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February 11, 2025

It was a smooth experience getting my regular maintenance/service. Thank you for your time and attention. More

by blue lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

My first experience at Key Ford and was pleasant and I will bring my 2 Fords there for service! More

by BOBANDDIANE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

I took my wife's car in for a noise in front end,they said it was trailing arm bushings and lateral links in rear end.I then took the car to another garage and told them to check it out,they said the rea More

by popps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marie Forbes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Key Ford of Rockland responded

Good afternoon, We would like the opportunity to discuss and review this with you . Although noises can be difficult to find, we did find some failed components in the rear suspension that can cause safety issues. We would like to show you what we found, whether you have repairs done here or not. My name is Jesse, I am the service manager of the dealership. I can be reached at (207) 594-4466 or JHallock@keyauto.com. We appreciate the feedback and value your business.

January 22, 2025

My service was great. They completed my service in a very timely manner. I will certainly go back again. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Needed truck returned same day. .no call..picked up shortly b4 closing..not good service More

by s42684268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

appreciated the prompt and excellent service received on my yearly inspection and checkup of my 2020 Ford Rangr Pickup on 1/8/2025 More

by RLARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Key Ford of Rockland responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Jan 15, 2025 -

RLARSON responded

Tahanks for the followup

January 10, 2025

Very professional dealership with friendly and helpful employees. Key Ford has proven to be easy and simple to work with for both a recent vehicle purchase and servicing of other vehicles. More

by MRCHAPMAN2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Batty
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

First time to Key Ford. Heat not working on passenger side. Figured needed to be fixed by a professional. Good time to try Key. Was very impressed with how they handled the j More

by wayne.r.ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the first tech’s name or the gentleman that brought the car to me but both were top notch
December 21, 2024

Excellent customer service. Was able to rectify issue with tire. Plus recalibrated tire pressure settings. More

by LOGCBN69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Calab was excellent in explaining to me why my car failed inspection and his customer service was outstanding. More

by richard.mayo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.