Key Ford of Rockland - Service Center

We are another small business in the area. We needed some work done on one of our customers vehicles. They were able to work us in around other apartments to get us taken care of. Caleb took g We needed some work done on one of our customers vehicles. They were able to work us in around other apartments to get us taken care of. Caleb took good care of what we needed. More

Decent experience, very accommodating. Everyone works together well for the sell. This review is counting words. Everyone works together well for the sell. This review is counting words. More

A one week job took five to complete. And although work was done under the warranty, the noise that I brought it in for still persisted and I was told that was normal. And although work was done under the warranty, the noise that I brought it in for still persisted and I was told that was normal. More

Very helpful, great customer service Jessie and the crew are awesome. Clean, comfortable will definitely return are awesome. Clean, comfortable will definitely return More

The staff members were able to fix my car after verification calls working me through all the way verification calls working me through all the way More

Jesse called and made threats about what he thought was an unpaid bill when in fact it had been paid directly. If he had actually looked into it and did a little research, he would see the bill was in fact an unpaid bill when in fact it had been paid directly. If he had actually looked into it and did a little research, he would see the bill was in fact paid to the outside contractor and there was no need to threaten criminal action. I will never recommend key to anyone. More

An hour and a 1/2 for a oil change and an inspection, which my vehicle failed and the prior oil change. When I was there, my car was absolutely fine.But suddenly now it's not. Now it needs out of the blu which my vehicle failed and the prior oil change. When I was there, my car was absolutely fine.But suddenly now it's not. Now it needs out of the blue seventeen hundred dollars of work. This is on top of it all The tech didn't know anything about my account for I had to answer the questions that I had regarding my vehicle. I'm not impressed.. More

We were driving across America. The dealer did a fine job allowing us to continue our journey without delay. Excellent!! The dealer did a fine job allowing us to continue our journey without delay. Excellent!! More

Waited 30 days for my appointment, given the wrong date for the appointment. Told my bill was running about $900 so far because it had to go through a check list .Waited 8 days supposedly for the part to c for the appointment. Told my bill was running about $900 so far because it had to go through a check list .Waited 8 days supposedly for the part to come in. When I called to find out what was going on again as no one had called me , I was told they would call me back to let me know why my part had not come yet, waited, no call. Went over to find out but no one works in service on the weekends. When I called them again on Monday I was told it was being worked on and should be ready to pick up that afternoon. I asked how much the bill was it was $1937.01! For an air conditioning hose and fan clutch. $1200.00 in labor??!When I questioned the bill I was told he was new and didnt know why. Never bringing anything there again, never buying anything there again. Horrible service. Not even a would you like to speak to our manager. Nothing. More