Key Ford of Rockland - Service Center

The staff members were able to fix my car after verification calls working me through all the way verification calls working me through all the way More

Jesse called and made threats about what he thought was an unpaid bill when in fact it had been paid directly. If he had actually looked into it and did a little research, he would see the bill was in fact an unpaid bill when in fact it had been paid directly. If he had actually looked into it and did a little research, he would see the bill was in fact paid to the outside contractor and there was no need to threaten criminal action. I will never recommend key to anyone. More

An hour and a 1/2 for a oil change and an inspection, which my vehicle failed and the prior oil change. When I was there, my car was absolutely fine.But suddenly now it's not. Now it needs out of the blu which my vehicle failed and the prior oil change. When I was there, my car was absolutely fine.But suddenly now it's not. Now it needs out of the blue seventeen hundred dollars of work. This is on top of it all The tech didn't know anything about my account for I had to answer the questions that I had regarding my vehicle. I'm not impressed.. More

We were driving across America. The dealer did a fine job allowing us to continue our journey without delay. Excellent!! The dealer did a fine job allowing us to continue our journey without delay. Excellent!! More

It is one of the most friendliest and nicest places I’ve ever done business with.they give a100 % to their customers and go the extra mile. I don’t know who Jesse is but I am sure they are as nice as everyo ever done business with.they give a100 % to their customers and go the extra mile. I don’t know who Jesse is but I am sure they are as nice as everyone else I have met there.Noah was the salesman I dealt with and his manager, and the guy that did all the paperwork I think his name was Seth, wish I could remember there managers name very nice Lady my name is Vincent Abbott and if you ever want to call me and ask me any questions about KEY FORD OF ROCKLAND I WOULD BE MORE THAN HAPPY TO GIVE YOU PEOPLE A GOOD REPORT. More

Waited 30 days for my appointment, given the wrong date for the appointment. Told my bill was running about $900 so far because it had to go through a check list .Waited 8 days supposedly for the part to c for the appointment. Told my bill was running about $900 so far because it had to go through a check list .Waited 8 days supposedly for the part to come in. When I called to find out what was going on again as no one had called me , I was told they would call me back to let me know why my part had not come yet, waited, no call. Went over to find out but no one works in service on the weekends. When I called them again on Monday I was told it was being worked on and should be ready to pick up that afternoon. I asked how much the bill was it was $1937.01! For an air conditioning hose and fan clutch. $1200.00 in labor??!When I questioned the bill I was told he was new and didnt know why. Never bringing anything there again, never buying anything there again. Horrible service. Not even a would you like to speak to our manager. Nothing. More

Jesse and Tracy were both helpful in getting a new battery installed instead of carrying out my scheduled appointment. A nice waiting room is available for customer use. battery installed instead of carrying out my scheduled appointment. A nice waiting room is available for customer use. More

Great friendly and professional service. Work done in a timely manner, all personnel were very helpful. Clean modern facilities. Work done in a timely manner, all personnel were very helpful. Clean modern facilities. More

Excellent team work. Andrew was exceptionally professional and personable which eased the experience of new car purchase and trading in my beloved 14 year old car. Mari Andrew was exceptionally professional and personable which eased the experience of new car purchase and trading in my beloved 14 year old car. Marie patiently listened to my financial goal and made the deal work. Seth cheerfully and smoothly put together the final details of title, warranty and loan paperwork. Thank you! More

Bought a used car from them, they didn't do an inspection on the car until the day I went to pick it up and they discovered issues that needed repair. Had to get a loaner, then communication breakdowns. They on the car until the day I went to pick it up and they discovered issues that needed repair. Had to get a loaner, then communication breakdowns. They did do the repairs that needed doing, but wasn't a smooth car purchase by any stretch. More